1,006 reviews
1783 Plessis Rd #17, , MB R3W 1N3
#compassionateCare#clearCommunication#patientWithAnxiousPets+13
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What owners say
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What owners say
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What owners say
Awaiting owner input on cost explanations.
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the veterinarians’ knowledge, thorough explanations, and compassionate bedside manner. Many reported excellent outcomes from surgeries (including TPLO and other major procedures), clear diagnostics, and thoughtful follow‑up calls. Several noted the team’s ability to accommodate urgent cases, as well as fair or reasonable pricing relative to value.
💬Common Feedback & Suggestions
The most frequent concern was the front‑desk experience, with numerous reports of rude, dismissive, or unhelpful receptionist interactions and difficulty booking or being discouraged from scheduling. A few reviews mentioned long waits or overbooking, plus mixed experiences with pricing and perceived upselling. There were rare but serious concerns about misdiagnosis or unclear treatment plans. Overall medical care is strongly praised, but owners suggest improvements in phone etiquette, scheduling, and cost transparency.
🏥Clinic Specialties
- Orthopaedic surgery and TPLO
- Ophthalmology and eye conditions
- Soft‑tissue surgery and mass removal
- Diagnostic imaging (x‑ray and ultrasound)
- Urgent and same‑day care
- Compassionate end‑of‑life and euthanasia care
🏷️Keywords
#compassionateCare#skilledSurgeons#clearCommunication#thoroughExplanations#followUpCalls#emergencyAccommodation#lowStressHandling#cleanFacility#fairPricing#pricingMixed#upsellingConcerns#longWaits#bookingDifficulties#rudeReception#loyalClients#memorialCare
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—reviews show they often fit in emergencies, but peak times can mean waits; ask if walk‑in or same‑day options are available.
- Discuss estimates and alternatives up front to avoid surprises, and ask for itemized costs; some owners noted mixed pricing and occasional upselling concerns.
- If you prefer to fill medications elsewhere (e.g., a human pharmacy like Costco), request a written prescription.
- Flag anxiety or handling needs when booking; vets here are repeatedly praised for low‑stress strategies with nervous pets.
- If arranging euthanasia or cremation, clearly confirm memorial requests (such as paw prints) before you leave.
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Last updated: August 5, 2026