Martintown Animal Hospital

What owners report about visiting

2 community reports|2/5 details added|Updated 8/16

The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners consistently praised the vets and staff for being deeply compassionate, patient, and willing to go the extra mile, including fitting in emergencies after hours and talking clients through difficult decisions. Many highlighted honest advice (only doing what’s necessary), clear explanations, and excellent outcomes in urgent situations, surgeries, and long‑term care. Reviewers also repeatedly cited very fair, often significantly lower pricing compared with other clinics, and noted calm handling of anxious pets. Long‑time clients expressed strong loyalty and frequent high recommendations.

💬Common Feedback & Suggestions

A minority of reviews reported front‑desk issues such as rudeness, misleading or unclear communication, and policy confusion. Appointment availability can be limited, with some long waits, occasional scheduling mix‑ups (e.g., a surgery visit logged as a check‑up), and periods when new clients were not accepted; some also noted unclear service changes (e.g., no longer seeing certain species) and difficulty finding holiday hours. A few reviews raised serious medical concerns about missed findings or perceived shortcuts in diagnostics, and one owner felt a sedation grooming fee was too high. Overall sentiment is strongly positive, but clearer communication and smoother scheduling would help.

🏥Clinic Specialties

  • Emergency and after‑hours care
  • General surgery including spay/pyometra and tumour removal
  • Ophthalmology and eye surgery
  • Reproductive and breeder support
  • Orthopaedics and injury management
  • End‑of‑life care and euthanasia support
  • Care for rabbits and small exotics

🏷️Keywords

#compassionateCare#fairPricing#honestAdvice#emergencyResponsive#patientWithAnxiousPets#clearExplanations#friendlyStaff#rudeReceptionists#appointmentDelays#notTakingNewClients#miscommunication#afterHoursHelp#strongRecommendations#surgeryAndProcedures#euthanasiaSupport#exoticPets

Overall Ratings

🐾Tips for Pet Owners

  • Book well in advance; appointments can fill quickly and there have been times when new clients weren’t accepted.
  • Confirm the purpose and details of your visit when scheduling (e.g., surgery vs. check‑up) and ask about current policies or species seen to avoid surprises.
  • For urgent issues, call ahead—reviews note strong responsiveness for emergencies and after‑hours situations.
  • Discuss diagnostic options and costs upfront; the clinic often avoids unnecessary procedures, but you can request additional tests (e.g., x‑rays) for peace of mind.
  • If your pet is anxious, mention it when booking—the team has been praised for gentle, patient handling.
📊 **Overall Ratings** - Medical Expertise: 88% satisfied - Service Attitude: 90% satisfied - Convenience: 64% satisfied - Pricing: 94% satisfied - Cleanliness: 86% satisfied - Recommendability: 93% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the vets and staff for being deeply compassionate, patient, and willing to go the extra mile, including fitting in emergencies after hours and talking clients through difficult decisions. Many highlighted honest advice (only doing what’s necessary), clear explanations, and excellent outcomes in urgent situations, surgeries, and long‑term care. Reviewers also repeatedly cited very fair, often significantly lower pricing compared with other clinics, and noted calm handling of anxious pets. Long‑time clients expressed strong loyalty and frequent high recommendations. 💬 **Common Feedback & Suggestions** A minority of reviews reported front‑desk issues such as rudeness, misleading or unclear communication, and policy confusion. Appointment availability can be limited, with some long waits, occasional scheduling mix‑ups (e.g., a surgery visit logged as a check‑up), and periods when new clients were not accepted; some also noted unclear service changes (e.g., no longer seeing certain species) and difficulty finding holiday hours. A few reviews raised serious medical concerns about missed findings or perceived shortcuts in diagnostics, and one owner felt a sedation grooming fee was too high. Overall sentiment is strongly positive, but clearer communication and smoother scheduling would help. 🏥 **Clinic Specialties** - Emergency and after‑hours care - General surgery including spay/pyometra and tumour removal - Ophthalmology and eye surgery - Reproductive and breeder support - Orthopaedics and injury management - End‑of‑life care and euthanasia support - Care for rabbits and small exotics 🏷️ **Tags** #compassionateCare #fairPricing #honestAdvice #emergencyResponsive #patientWithAnxiousPets #clearExplanations #friendlyStaff #rudeReceptionists #appointmentDelays #notTakingNewClients #miscommunication #afterHoursHelp #strongRecommendations #surgeryAndProcedures #euthanasiaSupport #exoticPets 🐾 **Tips for Pet Owners** - Book well in advance; appointments can fill quickly and there have been times when new clients weren’t accepted. - Confirm the purpose and details of your visit when scheduling (e.g., surgery vs. check‑up) and ask about current policies or species seen to avoid surprises. - For urgent issues, call ahead—reviews note strong responsiveness for emergencies and after‑hours situations. - Discuss diagnostic options and costs upfront; the clinic often avoids unnecessary procedures, but you can request additional tests (e.g., x‑rays) for peace of mind. - If your pet is anxious, mention it when booking—the team has been praised for gentle, patient handling.

Other areas this clinic treats

Common conditions in each area

Conditions commonly treated here

Note: this content is for general reference only — it is not a diagnosis.

Abortion, Spontaneous (Early Pregnancy Loss)-Cats

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Abortion, Spontaneous (Early Pregnancy Loss)-Dogs

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Abortion, Termination of Pregnancy

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Breeding, Timing

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Cryptorchidism

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Contact

Clinic phone
(613) 528-4246

Opening Hours

Please call the clinic to confirm opening hours

Map

Clinic Address

4910 Nine Mile Rd, Martintown, ON K0C 1S0

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Frequently Asked Questions

Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.

Martintown Animal Hospital is located at 4910 Nine Mile Rd, Martintown, ON K0C 1S0 in South Glengarry. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; you can also check Google Maps or the local transit agency for the nearest bus route. Street parking is typically available in this area, but check local signage when you arrive.

Martintown Animal Hospital’s current opening hours were not provided, so call ahead to confirm before visiting. This is especially important around weekends, holidays, or if your pet needs urgent care.

You can contact Martintown Animal Hospital by phone at (613) 528-4246. Calling is the best way to confirm hours, appointment availability, current services, and whether the clinic is accepting new clients.

To book an appointment at Martintown Animal Hospital, call the clinic and explain your pet’s concern, preferred timing, and whether the visit is routine, urgent, surgical, or for a specific species. Reviews suggest appointments can fill quickly, so booking well in advance and confirming the visit details can help avoid scheduling mix-ups.

Consultation fees vary by clinic in Canada and are not set by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call Martintown Animal Hospital for a current quote, and ask for an itemized written estimate before procedures, surgery, diagnostics, or extended care. If after-hours or emergency care is needed, fees are typically higher. Pet insurance and third-party payment-plan options may help some owners manage costs, but confirm any available options directly with the clinic.

Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm Martintown Animal Hospital’s current payment options. Some clinics may also support pet-insurance claims or third-party payment plans, depending on their policies.

Reviews describe Martintown Animal Hospital as responsive in emergencies and mention after-hours help, including urgent situations. Because availability can change, call ahead before going in for an emergency or after-hours concern so the clinic can advise you on next steps.

Pet owner feedback for Martintown Animal Hospital is strongly positive overall, with high satisfaction noted for compassionate care, fair pricing, honest advice, clear explanations, and patient handling of anxious pets. Some reviewers also reported concerns about front-desk communication, appointment delays, limited availability, and occasional confusion about policies or services, so it is wise to confirm details when booking.

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Last updated: July 28, 2026