45 reviews
691 Burnside Rd E, Victoria, BC V8T 2X9
#compassionateCare#gentleHandling#thoroughExams+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, professional team that explains options clearly, follows up, and treats pets gently. Many cited excellent outcomes for everything from routine vaccines and spay/neuter to complex or special-needs cases, with some noting life-saving care and appropriate referrals. Reviewers also appreciated quick or same-day bookings and minimal waits on several visits, and many long-time clients say they continue to return and recommend the clinic.
💬Common Feedback & Suggestions
While most feedback is positive, a minority reported concerns about pricing, citing high costs, limited price transparency over the phone, and occasional feelings of upselling. A few reviewers described rushed or dismissive assessments that missed issues, leading to ER visits or diagnoses made later elsewhere. There were also reports of long waits in exam rooms, front-desk communication conflicts, billing/collections frustration, and limited parking. One neurodivergent owner felt the clinic was not accommodating and found recommendations confusing or unnecessary.
🏥Clinic Specialties
- Spay and neuter surgeries
- Vaccinations and preventative care
- Dentistry and dental procedures
- Chronic and special‑needs case management
- End‑of‑life and euthanasia support
🏷️Keywords
#compassionateCare#thoroughExams#clearCommunication#followUpSupport#friendlyTeam#specialNeedsExperience#quickAppointments#sameDayVisits#longWaits#pricingTransparency#highCosts#upsellingConcerns#frontDeskIssues#parkingChallenges#loyalClients#referralWhenNeeded
Overall Ratings
🐾Tips for Pet Owners
- Use the online booking tool or call ahead—same‑day appointments were available for some urgent issues.
- Arrive a bit early to account for limited parking and to settle anxious pets.
- Ask for a written estimate and discuss which tests or procedures are essential, especially if you’re on a budget.
- If wait times are a concern, try booking the first appointment of the day.
- For complex problems, ask about referral options—several reviewers mentioned appropriate referrals that helped their pets.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking Indigo Victoria V714 - 230 Cook Street
659mOliphant Ave, 230 Cook St, Victoria, BC V8V 3X3, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Canada Ross Bay Animal Hospital is located at 1286 Fairfield Rd, Victoria, BC V8V 4W3, serving pet owners in the Saanich and Victoria area. No public transit station data was provided, so check Google Maps or BC Transit for the best bus route; if driving, allow extra time for parking, as nearby parking can be limited. Parking Indigo Victoria V714 at 230 Cook Street is about an 8-minute walk away.
VCA Canada Ross Bay Animal Hospital's opening hours were not provided in the source data. Please call ahead or check the clinic's website before visiting to confirm current hours, holiday schedules, and appointment availability.
A phone number was not provided in the source data for VCA Canada Ross Bay Animal Hospital. Pet owners can use the clinic's website to get in touch or access online booking: https://vcacanada.com/rossbay?utm_source=google&utm_medium=organic&utm_term=&utm_content=ross&utm_campaign=gbp_website&utm_source_platform=gbp&utm_creative_format=&utm_marketing_tactic=
You can book an appointment through VCA Canada Ross Bay Animal Hospital's online booking tool or call ahead to enquire. Reviewers mentioned that same-day appointments were available for some urgent issues, but availability can change, so confirm directly with the clinic.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule. Provincial health insurance does not cover pets, so call the clinic for a current quote and ask for an itemized written estimate before procedures, tests, dentistry, surgery, or ongoing treatment. Pet insurance and third-party payment-plan options may be available in Canada generally, but confirm any specific billing options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but the provided data does not list this clinic's specific payment methods. Call ahead to confirm accepted payments, pet-insurance claim options, or third-party payment-plan availability before your visit.
Parking may be limited near VCA Canada Ross Bay Animal Hospital, based on reviewer feedback. The nearest listed car park is Parking Indigo Victoria V714 at 230 Cook Street, about 659 metres away or roughly an 8-minute walk, and it is listed as open 24 hours.
The provided clinic summary highlights spay and neuter surgeries, vaccinations and preventative care, dentistry and dental procedures, chronic and special-needs case management, and end-of-life and euthanasia support. For your pet's specific needs, contact the clinic to confirm service availability and whether a referral is recommended.
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Last updated: July 28, 2026