230 reviews
736 Caledonia Ave, Victoria, BC V8T 1E5
#compassionateCare#thoroughExams#clearCommunication+13
West Coast Animal Veterinary Emergency Specialty (WAVES) Hospital
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What owners say
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What owners say
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What owners say
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, clear communication, and calm, professional handling of emergencies. Many describe life‑saving care and strong specialist expertise, including complex surgeries and internal medicine, along with frequent updates and thoughtful support during difficult end‑of‑life decisions. Several reviewers also noted gentle handling of anxious or reactive pets and efficient triage that prioritizes the most critical cases.
💬Common Feedback & Suggestions
Most concerns focused on long waits due to emergency triage and higher‑than‑expected costs or estimates for specialty procedures and consultations. A smaller number of reviewers reported communication issues or impersonal interactions at the front desk, and a few alleged missed problems, misdiagnosis, or poor outcomes. While the vast majority of comments were positive, these experiences suggest the clinic could continue improving price transparency, bedside manner consistency, and follow‑through on post‑visit communication.
🏥Clinic Specialties
- 24/7 emergency and critical care
- Orthopaedic and spinal surgery (TPLO, hip replacement, IVDD)
- Internal medicine and ultrasound
- Neurology services
- Blood transfusions and intensive care
- Exotic and small mammal care (rabbits, hamsters, birds)
🏷️Keywords
#compassionateCare#skilledSurgeons#clearCommunication#triageSystem#longWaits#priceTransparency#highCosts#anxiousPetHandling#frequentUpdates#endOfLifeSupport#advancedImaging#cleanModernFacility#professionalStaff#mixedFrontDeskExperiences#specialistReferrals#thoroughDiagnostics
Overall Ratings
🐾Tips for Pet Owners
- Expect triage‑based wait times during busy periods; bring a phone charger, snacks, and comfort items for your pet.
- Call ahead for guidance—staff often provide useful advice and may prepare for your arrival.
- Ask for written estimates and discuss alternatives so you understand costs and options before treatment.
- Share your pet’s history, medications, and any records to speed triage and support accurate decisions.
- If your pet is nervous or reactive, let staff know in advance so they can accommodate handling and setup.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Langford Pkwy Parking Lot
747m3 Langford Pkwy, Victoria, BC V9B 6B2, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
West Coast Animal Veterinary Emergency Specialty (WAVES) Hospital is listed at 947 Langford Pkwy, Victoria, BC V9B 0A5, serving the Saanich area. No public-transit station data was provided, so check Google Maps or the local transit agency for current bus routes; if driving, Langford Pkwy Parking Lot is listed about a 9-minute walk away and is marked as 24h.
Opening hours were not provided in the source data, so call ahead to confirm before visiting. The clinic is described as offering 24/7 emergency and critical care, but it is still best to confirm current intake status before you go.
A phone number was not included in the source data. You can visit the clinic website at https://www.wavesvet.com/ for current contact details and instructions before arriving.
For emergency or specialty care, contact the clinic through its website or call to enquire before visiting. If your pet is being referred, bring or send any records, medication details, and test results to help the team assess your pet quickly.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call for a current quote, and ask for an itemized written estimate before procedures or specialty diagnostics; because WAVES offers emergency and after-hours care, after-hours fees are typically higher. Pet insurance and third-party payment-plan options may exist generally in Canada, but confirm any available options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment details were not provided in the source data. Call ahead to confirm accepted payment methods, direct-claim options, or any third-party payment-plan availability.
Yes. The source data describes WAVES as offering 24/7 emergency and critical care, with emergency triage that prioritizes the most critical patients first, so wait times may vary during busy periods.
WAVES is described as offering emergency and critical care, orthopaedic and spinal surgery including TPLO, hip replacement, and IVDD care, internal medicine, ultrasound, neurology services, blood transfusions, intensive care, and exotic or small mammal care for pets such as rabbits, hamsters, and birds.
WAVES has a 4.5 out of 5 rating from 659 reviews in the source data. Pet owners often praise the team’s compassion, clear communication, emergency handling, specialist expertise, and clean facility, while common concerns include triage-related waits, higher-than-expected costs, and some mixed front-desk or follow-up communication experiences.
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Have you ever been seen here successfully without a reservation?
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Last updated: September 16, 2026