53 reviews
7153 W Rd, Brentwood Bay, BC V8M 1P7
#compassionateCare#friendlyStaff#knowledgeableVets+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the clinic’s compassionate, professional team and welcoming front desk. Many cited strong medical outcomes, including life‑saving surgeries (such as TPLO/leg procedures), excellent dental work, and careful management of complex cases. Several owners highlighted expertise with exotics and small mammals (rabbits, guinea pigs, bearded dragons, turtles, ferrets). End‑of‑life care was repeatedly described as peaceful, dignified, and unhurried, and the facility itself is noted as clean and well‑organised, with staff that can accommodate urgent fit‑ins.
💬Common Feedback & Suggestions
The most frequent concerns involve pricing: some owners felt costs have risen (with a few attributing this to corporate ownership), reported surprise charges or quotes that didn’t match final bills, and occasional testing without clear consent. A handful mentioned inconsistent customer service at the front desk (rude or dismissive interactions) and frustration with policies such as requiring a new exam after several months. There were isolated notes about longer‑than‑expected waits or unresolved/unclear diagnoses. Overall, reviews are strongly positive, with these issues appearing in a minority of experiences.
🏥Clinic Specialties
- Orthopaedic surgery (including TPLO and leg repairs)
- Dentistry and dental care
- Rabbits, guinea pigs and small‑mammal medicine
- Reptile and exotic pet care
- Physiotherapy and rehabilitation
- Compassionate end‑of‑life care
🏷️Keywords
#compassionateCare#exoticPetExpertise#rabbitAndGuineaPigCare#reptileCare#skilledSurgeons#orthopedicSurgery#endOfLifeSupport#friendlyFrontDesk#cleanFacility#quickEmergencyFitIns#noUpselling#highPricesConcern#corporateOwnershipConcerns#policyFrustrations
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written treatment plan and estimate before diagnostics or procedures to avoid surprise costs.
- If you have an exotic or small‑mammal pet, request a vet with specific experience in that species when booking.
- Call ahead for urgent issues—the team has accommodated same‑day or squeezed‑in appointments for emergencies.
- The hospital is just off the highway; allow a few extra minutes to find the turn‑off and park.
- Confirm how recent your pet’s last exam must be to receive refills or follow‑up care, and clarify any re‑exam fees.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Swift Street Valet
474m816 Claremont Ave, Victoria, BC V8Y 1K2, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Elk Lake Veterinary Hospital is located at 4975 Patricia Bay Hwy, Victoria, BC V8Y 1S6, serving pet owners in Saanich and the Victoria area. No public transit station data was provided, so check Google Maps or the local transit agency for bus routes before travelling. If driving, allow a few extra minutes to find the highway turn-off and park; Swift Street Valet is listed nearby, about a 6-minute walk from the hospital.
Elk Lake Veterinary Hospital's current opening hours were not provided in the source data. Call ahead or check the clinic website before visiting, especially for urgent concerns or same-day appointment requests.
No phone number was provided in the source data for Elk Lake Veterinary Hospital. Pet owners can use the clinic website at https://www.elvh.ca/?y_source=1_NjM2OTM2NTgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D to look for current contact details and appointment information.
To book an appointment at Elk Lake Veterinary Hospital, use the clinic's website or call to enquire once you have confirmed the current contact details. If your pet is a rabbit, guinea pig, reptile, ferret, turtle, bearded dragon, or other exotic pet, ask for a veterinarian with experience in that species when booking.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule. Provincial health insurance, such as BC MSP or OHIP, does not cover pets, so call the clinic for a current quote and ask for an itemized written estimate before diagnostics, dental work, surgery, or other procedures. Pet insurance and third-party payment-plan options may be available in Canada in general, but confirm directly with the clinic before relying on them.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but the specific payment methods for Elk Lake Veterinary Hospital were not listed in the source data. Call ahead to confirm accepted payment types, pet-insurance claim options, and any third-party payment-plan availability.
Elk Lake Veterinary Hospital is noted for orthopaedic surgery, including TPLO and leg repairs, dentistry and dental care, physiotherapy and rehabilitation, exotic pet care, small-mammal medicine, and compassionate end-of-life care. Reviews specifically mention care for rabbits, guinea pigs, bearded dragons, turtles, ferrets, and other exotic pets.
Elk Lake Veterinary Hospital is rated 4.7 out of 5.0 from 290 reviews. Pet owners frequently praise the compassionate team, strong medical outcomes, dental work, orthopaedic surgery, exotic pet knowledge, clean facility, and dignified end-of-life care. Some reviewers raise concerns about pricing, surprise charges, communication around estimates, front-desk interactions, and re-exam policies, so asking clear questions about costs and care plans may help before treatment begins.
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Last updated: July 28, 2026