60 reviews
2827 Donnelly Dr, Kemptville, ON K0G 1J0
#compassionateCare#friendlyStaff#professionalTeam+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, professional team who communicate clearly, provide detailed discharge instructions and follow-up calls, and treat pets as their own. Many credit the 24/7 emergency service and skilled specialists—especially in surgery and ophthalmology—with saving or significantly improving their pets’ lives. Reviewers also highlight the modern, clean facilities and organized processes that help during stressful visits.
💬Common Feedback & Suggestions
The most common concern is long waits for emergency care and by phone, with several reports of multi-hour delays and occasional staffing shortages. Pricing is frequently described as steep, with a few mentions of financing offers and frustration about perceived upselling or extra appointments for prescriptions. A handful of reviewers reported misdiagnoses, limited updates during overnight stays, or feeling the care was more transactional, though many others felt well informed. Overall sentiment skews positive, but expectations around wait times, communication frequency, and costs are important.
🏥Clinic Specialties
- 24/7 emergency and critical care
- Orthopaedic surgery (TPLO, hip/dislocation care)
- Ophthalmology (corneal ulcers, cataracts, enucleation)
- Diagnostic imaging and in-house labs (X-ray, MRI)
- Internal medicine and diabetes management
- Foreign body and soft-tissue surgery
🏷️Keywords
#compassionateCare#clearCommunication#detailedDischarge#lifeSavingCare#emergencyCare24_7#skilledSurgeons#ophthalmologyServices#cleanFacility#longWaits#phoneHoldTimes#highPrices#transparentEstimates#followUpSupport#triageEffective#specialistAccess#mixedExperiences
Overall Ratings
🐾Tips for Pet Owners
- For emergencies, call ahead to ask about triage status and expected wait, and bring water and comfort items in case of multi-hour waits.
- Ask for a written estimate with low/high ranges and clarify which tests or treatments are essential versus optional to manage costs.
- If your pet is hospitalized, request the team’s update schedule and a direct contact for overnight updates.
- Confirm accepted payment methods and any financing policies before you go, as emergency and specialty care can be pricier than general practice.
- For specialty services such as ophthalmology or orthopaedics, book as early as possible since demand is high and follow-up visits may be needed.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
abc
657m2446 Bank St #204, Ottawa, ON K1V 2P1, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Alta Vista Animal Hospital is located at 2616 Bank St, Ottawa, ON K1T 1M9. The closest listed public transport options are South Keys light rail station and South Keys South / Sud light rail station, both about a 17-minute walk away; if that walk is not suitable for your pet, consider driving or checking a local bus route through Google Maps or OC Transpo. Nearby parking is listed at abc, about an 8-minute walk from the hospital.
VCA Alta Vista Animal Hospital's current opening hours are not listed in the provided data, so please call ahead to confirm before visiting.
You can contact VCA Alta Vista Animal Hospital by phone at (613) 731-6851. Calling ahead is especially useful for emergencies, specialist appointments, wait-time questions, and current fee estimates.
To book an appointment at VCA Alta Vista Animal Hospital, call the hospital to enquire about availability, especially for specialty services such as ophthalmology, orthopaedic surgery, internal medicine, diagnostic imaging, or follow-up care.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Contact the hospital for a current quote, and for procedures or emergency care, ask for an itemized written estimate with low and high ranges. Because this hospital offers 24/7 emergency and critical care, after-hours or emergency fees are typically higher than routine appointments. Pet insurance and third-party payment-plan options may help some owners manage costs, but availability should be confirmed directly with the clinic or provider.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm accepted payment methods, pet-insurance claim processes, and any third-party payment-plan options before your visit.
Yes. The provided clinic summary lists 24/7 emergency and critical care at VCA Alta Vista Animal Hospital. For emergencies, call ahead to ask about triage status and expected wait times, and bring comfort items in case there is a long wait.
VCA Alta Vista Animal Hospital is described as offering emergency and critical care, orthopaedic surgery including TPLO and hip or dislocation care, ophthalmology for issues such as corneal ulcers and cataracts, diagnostic imaging and in-house labs including X-ray and MRI, internal medicine and diabetes management, plus foreign body and soft-tissue surgery.
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Last updated: July 28, 2026