931 reviews
5767 Turner Rd #3, , BC V9T 6L8
#compassionateCare#thoroughExams#clearCommunication+13
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What owners say
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team’s kindness and compassion, noting vets and techs who are patient with anxious pets and provide clear explanations and follow‑ups. Many reported successful outcomes from surgeries and urgent visits, and appreciated being squeezed in for emergencies or short‑notice issues. Several reviews highlight capable care for exotic pets and small mammals (rabbits, guinea pigs, ferrets, reptiles, and birds).
💬Common Feedback & Suggestions
Feedback is mixed, with some owners alleging misdiagnoses or overly aggressive testing, and a number citing high or rising prices and unexpected fees. Front‑desk interactions were inconsistent—many found them friendly, but others described rudeness or poor communication, along with delayed call‑backs. Convenience can be challenging at times, including long waits, appointment cancellations, and difficulty booking during busy periods; a few comments also mention rooms that felt a bit worn. Overall sentiment skews positive, but these concerns recur enough to be noteworthy.
🏥Clinic Specialties
- Exotic and avian medicine
- Small mammal and rabbit care and surgery
- Reptile medicine and handling guidance
- Emergency and urgent same‑day care
- Soft‑tissue surgery and spay/neuter
- End‑of‑life care and euthanasia support
🏷️Keywords
#compassionateCare#friendlyStaff#exoticPetExpertise#clearCommunication#emergencyFitIns#followUpCalls#thoroughExams#rudeFrontDesk#misdiagnosisConcerns#highPrices#longWaits#bookingDifficulties#experiencedVets#endOfLifeSupport#sameDayAppointments#anxiousPetHandling
Overall Ratings
🐾Tips for Pet Owners
- If you prefer continuity with the same veterinarian, request it when booking and be prepared to wait a bit longer for that appointment slot.
- Call early in the day for urgent needs—reviews note they often hold some same‑day spots but they fill quickly.
- Ask for an itemized estimate and clarification of diagnostics before proceeding to avoid billing surprises.
- Plan extra time for your visit as appointments can run behind during busy periods.
- For exotic or small‑mammal patients, mention the species when booking so you’re scheduled with a vet experienced in that animal.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Island Animal Hospital is located at 1800 Bowen Rd, Nanaimo, BC V9S 5W4. Public transit details were not available in the source data, so check Google Maps or the local transit agency for current bus routes. If you are driving, parking is not confirmed in the provided data, so check local signage or contact the clinic before your visit.
VCA Island Animal Hospital's opening hours were not listed in the provided data. Please call ahead or check the clinic website before visiting, especially for urgent or same-day care.
The provided source data does not list a phone number for VCA Island Animal Hospital. You can contact the clinic through its website: https://vcacanada.com/island?utm_source=google&utm_medium=organic&utm_term=&utm_content=ivet_island&utm_campaign=gbp_website&utm_source_platform=gbp&utm_creative_format=&utm_marketing_tactic=
Book an appointment by contacting VCA Island Animal Hospital directly through its website or by calling the clinic. For urgent needs, reviews suggest calling early in the day because same-day spots may fill quickly; for exotic or small-mammal pets, mention the species when booking.
Consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures or diagnostics. Urgent or emergency care can cost more than a routine visit. Pet insurance and third-party payment-plan options may be available in Canada generally, but confirm any specific options directly with the clinic.
Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, while some may support pet-insurance direct claims or third-party payment plans. Payment options were not confirmed in the provided data, so call ahead to confirm before your appointment.
Yes, the review summary lists emergency and urgent same-day care among VCA Island Animal Hospital's services. Reviews also mention that some owners were squeezed in for emergencies or short-notice issues, but availability can be limited during busy periods, so call early to enquire.
VCA Island Animal Hospital is noted for exotic and avian medicine, small mammal and rabbit care and surgery, reptile medicine and handling guidance, soft-tissue surgery, spay/neuter services, and end-of-life care including euthanasia support.
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Last updated: July 28, 2026