298 reviews
1750 Mountain Rd, , NB E1G 1A6
#compassionateCare#clearCommunication#optionsExplained+13
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and clear, thorough communication, especially during stressful moments and end‑of‑life care. Many reported prompt same‑day or emergency appointments when other clinics were booked, with staff explaining options and follow‑ups in detail. Numerous reviews cited successful treatments and surgeries for both routine and complex issues, and several noted knowledgeable care for birds and other exotics. Clean, organized facilities and friendly front‑desk interactions were also common positives.
💬Common Feedback & Suggestions
While many experiences were positive, a recurring concern was pricing—some reviewers felt costs were high, and a few mentioned quotes that increased or unexpected charges. A handful reported curt or rude phone interactions, and a small number alleged poor communication, record‑keeping gaps, or recommendations for tests/procedures they felt were unnecessary. Experiences with certain exotics/rehab services were mixed, and there were isolated complaints about insensitive handling around pet passing. Overall sentiment skews positive but with notable cost and communication critiques.
🏥Clinic Specialties
- Emergency and same‑day care
- Avian and exotic pet medicine (birds, rabbits, reptiles)
- Surgery (soft tissue and orthopaedic)
- Dental assessments and treatment
- Diagnostic imaging and on‑site lab (x‑ray, CT)
- Compassionate end‑of‑life care
🏷️Keywords
#compassionateCare#clearCommunication#quickAppointments#emergencyCare#friendlyStaff#thoroughExplanations#cleanFacility#lifeSavingTreatment#endOfLifeSupport#avianAndExotic#surgeryServices#pricingConcerns#billingTransparency#rudeReceptionistReports#sameDayBooking#mixedExoticRehabFeedback
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemized estimate and clarify what could change before agreeing to procedures to avoid surprise costs.
- Call ahead for urgent or same‑day needs—reviewers often got in quickly when other clinics were full.
- If you have an exotic pet, request a vet with experience in your species and confirm any rehab credentials or protocols.
- Consider pet insurance or discuss cost‑saving options, as several reviewers noted higher‑than‑expected prices.
- Bring prior medical records and prepare specific questions—staff are described as thorough and responsive when explaining options and follow‑up care.
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Last updated: August 5, 2026