252 reviews
335 Freshwater Rd, , NL A1B 1C3
#compassionateCare#friendlyStaff#knowledgeableVets+13
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What owners say
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praise the compassionate, friendly team and veterinarians who take time to explain options, answer questions, and follow up after visits. Many report excellent outcomes with surgeries (spay/neuter, dental work and extractions), timely urgent care, and very supportive end-of-life care. Booking is often easy, appointments are punctual, and the clinic is described as bright and very clean.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns noted. Some owners felt certain procedures or fees were higher than expected or were charged despite minimal treatment, and a small number reported feeling pressured or poorly communicated with around care decisions. There were occasional complaints about long waits or difficulty reaching the front desk by phone, plus isolated issues such as a mishandled exotic case, trouble obtaining a written prescription, and an allegation of a past kennel-cough problem.
🏥Clinic Specialties
- Dentistry and dental extractions
- Spay/neuter and soft-tissue surgery
- Exotic and small-mammal care
- Urgent care and same-day appointments
- End-of-life and euthanasia support
- Doggy daycare and grooming
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExplanations#followUpCalls#urgentAppointments#easyBooking#cleanClinic#fairPricing#pricingConcerns#exoticPetCare#dentalSurgery#spayNeuter#endOfLifeSupport#phoneCommunicationIssues#longWaits
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call early in the day—multiple reviewers were fit in the same day.
- Request a written estimate before procedures (especially surgeries) and ask about any follow-up charges to avoid surprises.
- If phone lines are busy, try calling earlier or consider a drop-off appointment, which other clients found convenient.
- Let staff know if your pet is anxious; reviewers noted gentle, patient handling and treats that help reduce stress.
- If you have an exotic pet, ask to book with a vet experienced with your species.
Contact
Opening Hours
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Last updated: August 5, 2026