173 reviews
392 John St., Thornhill, ON L3T 5W6
#compassionateCare#thoroughExams#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Many reviewers praise the veterinarians and staff for compassionate, professional care and clear post‑operative guidance. Owners report strong outcomes across a range of procedures (e.g., cruciate ligament repair, dental work, and surgeries on small mammals) and appreciate follow‑up calls and attentive aftercare. There are numerous long‑term clients who say their pets have been well looked after for years, and a few note helpful support during emergencies and for travel certificates.
💬Common Feedback & Suggestions
A notable cluster of recent critical reviews centres on small‑pet/exotics care—especially rabbits—alleging rough handling, poor outcomes, and limited accountability or empathy. Pricing is a common concern, with several reports of high consult fees, medication mark‑ups, unexpected tests, and unclear value. Communication and process issues also come up: some cite insufficient risk disclosure or explanations, unrequested exams, difficulty reaching the clinic by phone, appointment/cancellation hiccups, strict lateness policies, and friction over records or borrowing x‑rays. While many experiences are positive, these concerns were raised repeatedly by dissatisfied clients.
🏥Clinic Specialties
- Rabbit and small mammal medicine and surgery
- Orthopedic surgery (cruciate ligament repair)
- Dentistry and dental extractions
- Emergency and urgent care support
- Pet travel exams and certificates
🏷️Keywords
#compassionateCare#skilledSurgery#longTermClients#clearPostOpInstructions#exoticPetCareMixed#rabbitAndGuineaPigCases#pricingConcerns#unexpectedTests#rudeReceptionReports#communicationGaps#phoneResponseIssues#appointmentHiccups#slowService#emergencyHelp#recordsAndXrayPolicies
Overall Ratings
🐾Tips for Pet Owners
- Ask for a detailed consent discussion before any procedure, including all risks, alternatives, and expected outcomes; request a written treatment plan and estimate.
- Discuss pricing upfront for consults, tests, and medications, and ask if lower‑cost or generic options are available.
- If bringing a rabbit, guinea pig, hamster, or ferret, confirm the attending vet’s specific experience and handling protocols with your species.
- Confirm appointments and arrival policies in advance and plan to arrive early, as some reviewers noted strict lateness rules and occasional scheduling issues.
- Request copies of your pet’s records and imaging, and ask about any deposits or policies if you may need to share x‑rays with another clinic.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Main St Unionville Parking
690m189 Main St Unionville, Unionville, ON L3R 2G8, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Hospital of Unionville is located at 4568 Hwy 7 #1, Unionville, ON L3R 1M5, Canada, in Markham. The closest listed public transport option is Unionville GO, a train station about a 17-minute walk away. If you are driving, Main St Unionville Parking is listed nearby, about a 9-minute walk from the clinic.
Animal Hospital of Unionville asks pet owners to call ahead to confirm current opening hours. Hours may vary by day, appointment availability, and urgent care demand.
You can contact Animal Hospital of Unionville by phone at (905) 477-2323. Calling is the best way to confirm hours, appointment availability, services, and current fees.
To book an appointment at Animal Hospital of Unionville, call the clinic to enquire about availability and any intake requirements for your pet. If you are bringing a rabbit, guinea pig, hamster, ferret, or another small mammal, confirm the attending veterinarian's experience and handling approach when booking.
Veterinary consultation fees in Canada vary by clinic and are not regulated by a government-published fee schedule, and provincial health insurance such as OHIP does not cover pets. Call Animal Hospital of Unionville for a current quote, and ask for an itemized written estimate before procedures, tests, medications, dental work, surgery, or exotic-pet care. After-hours or urgent care fees are typically higher. Pet insurance and third-party payment-plan options may be available in Canada generally, but confirm directly with the clinic before relying on them.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm what Animal Hospital of Unionville currently accepts, including whether any pet-insurance claim support or third-party payment-plan options are available.
Animal Hospital of Unionville is associated with rabbit and small mammal medicine and surgery, orthopedic surgery including cruciate ligament repair, dentistry and dental extractions, emergency and urgent care support, and pet travel exams and certificates. For species-specific or advanced procedures, call to confirm the available veterinarian, risks, alternatives, and written estimate before booking.
Pet owner feedback for Animal Hospital of Unionville is mixed. Many reviewers praise compassionate care, skilled surgery, clear post-operative guidance, follow-up calls, attentive aftercare, and long-term support. Repeated concerns include pricing, communication, phone response, scheduling policies, and some small-pet or exotic-pet cases, especially rabbits. Pet owners may want to ask detailed questions about handling protocols, consent, records, and estimates before treatment.
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Last updated: July 28, 2026