225 reviews
15 Surrey St W #4, , ON N1H 3R3
#compassionateCare#catOnlyClinic#lowStressHandling+13
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What owners say
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What owners say
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the team’s compassion, clear explanations, and willingness to present multiple care options without pressure. Many mention excellent emergency support, including after-hours/holiday help and staff staying late, with several accounts of pets being stabilized or lives saved. Owners also appreciated calm, patient handling that put them at ease and the continuity of care over many years.
💬Common Feedback & Suggestions
While recent feedback is largely positive, some reviewers raised concerns about cleanliness or a run‑down feel, plus a few reports of parasites after visits and negative grooming experiences in older reviews. Several owners felt pricing was high, cited unexpected charges or upselling, and described rushed appointments or disorganization with scheduling, invoices, or keepsakes. There are mixed reports about payment plans. A small number of serious incidents (from years past) were described, which contributed to cautionary recommendations from those reviewers.
🏥Clinic Specialties
- Emergency and after-hours care
- Soft-tissue surgery (spay/neuter, pyometra)
- Neonatal and reproductive care for cats
- Avian and small-mammal medicine (budgies and rabbits)
- Toxicity management (e.g., THC ingestion)
- Puppy and kitten critical care
🏷️Keywords
#compassionateCare#clearCommunication#noPressureOptions#emergencySupport#afterHoursAvailability#quickResponse#friendlyStaff#longTermClients#knowledgeableVet#thoroughExplanations#reasonablePricing#pricingConcerns#cleanlinessConcerns#disorganizedBilling#paymentPlanMixed#exoticPetExperience#surgeryExperience#followUpCare
Overall Ratings
🐾Tips for Pet Owners
- For emergencies or urgent questions, call ahead—reviewers report responsive after-hours and holiday support, and staff may stay late when needed.
- Ask for itemized written estimates and discuss alternatives up front to avoid surprises, especially if you’re budget‑sensitive.
- Confirm appointment details and any prepayment or invoice requirements before arrival to streamline check‑in.
- If bringing an exotic pet (e.g., bird or rabbit), mention the species when booking so the team can prepare appropriately.
- The clinic sits in a busy plaza—plan a few extra minutes for parking and arrival.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Key West Gates
501m218 Silvercreek Pkwy N, Guelph, ON N1H 8E8, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Silvercreek Animal Hospital is located at 130 Silvercreek Pkwy N, Guelph, ON N1H 7Y5, Canada. The closest listed public transport hub is Guelph Central Station, a train station about a 36-minute walk away, so many pet owners may find it easier to drive or check a local bus route through Google Maps or Guelph Transit. Nearby parking is listed at Key West Gates, about a 6-minute walk from the clinic.
Silvercreek Animal Hospital's opening hours are not listed in the provided information, so pet owners should call ahead to confirm current hours before visiting. This is especially important for urgent, holiday, or after-hours situations.
You can contact Silvercreek Animal Hospital by phone at (519) 837-2770. A website was not provided in the source information, so calling is the best way to confirm hours, availability, and appointment details.
To book an appointment at Silvercreek Animal Hospital, call the clinic and confirm the date, time, pet species, and reason for the visit. If you are bringing an exotic pet such as a bird or rabbit, mention the species when booking so the team can prepare appropriately.
Veterinary consultation fees in Canada vary by clinic and are not regulated by a government-published fee schedule, and provincial health insurance such as OHIP does not cover pets. Call Silvercreek Animal Hospital for a current quote, and for procedures or treatment plans, ask for an itemized written estimate in advance. Because reviewers mention after-hours and emergency support, pet owners should expect that urgent or after-hours care may cost more than a regular appointment. Pet insurance and third-party payment-plan options may be available in the Canadian market, but call ahead to confirm what applies to your visit.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but specific payment methods for Silvercreek Animal Hospital were not listed in the provided data. Call ahead to confirm accepted payments, and ask in advance about any pet-insurance claim support or third-party payment-plan options.
Yes, the provided review summary mentions emergency support, after-hours and holiday help, and staff staying late when needed. For urgent concerns, call ahead before going in so the clinic can advise whether they can see your pet and what to do next.
The provided summary lists several areas of experience, including emergency and after-hours care, soft-tissue surgery such as spay/neuter and pyometra care, neonatal and reproductive care for cats, avian and small-mammal medicine for pets such as budgies and rabbits, toxicity management, and puppy and kitten critical care. Ask about your pet's specific condition when booking so the clinic can confirm fit and availability.
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Last updated: July 28, 2026