248 reviews
1130 Smythe St, , NB E3B 3B3
#compassionateCare#clearCommunication#fastTriage+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the compassionate, friendly team and the clear, thorough communication from vets and staff, including follow-up calls and regular updates. Many shared successful outcomes with surgeries, dental procedures, urgent issues (like porcupine quills), and complex or long‑term conditions, with gentle handling of anxious pets and cats. Same‑day appointments, flexible hours, and a clean, modern facility were highlighted frequently.
💬Common Feedback & Suggestions
The most common concern was cost: several reviewers felt prices were high, estimates landed at the upper end, or certain fees (such as outside radiology reads) weren’t clearly explained up front. Access and availability drew mixed comments—many were accommodated quickly, but others reported being turned away for emergencies or noted changes to after‑hours care. A few reviewers mentioned administrative miscommunication or brusque front‑desk interactions, and a small number reported disappointing care such as misdiagnosis, rough handling, or delayed test results; however, these were in the minority overall.
🏥Clinic Specialties
- Emergency and urgent care
- Spay/neuter and soft‑tissue surgery
- Dentistry and dental extractions
- End‑of‑life and euthanasia support
- Exotic and small mammal care (rabbits, ferrets)
- Chronic disease management and long‑term monitoring
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#lowStressHandling#catOnlyRooms#emergencyCare#sameDayAppointments#flexibleHours#cleanFacility#surgicalExpertise#dentalCare#exoticsWelcome#priceyForSome#billingTransparencyConcerns#turnedAwayEmergencies
Overall Ratings
🐾Tips for Pet Owners
- For urgent or after‑hours needs, call ahead—reviewers noted triage by symptoms and occasional same‑day fits, but after‑hours availability has changed at times.
- Ask for a detailed written estimate and discuss the high/low range, including any potential outside lab or radiology review fees, before proceeding.
- If your pet is anxious, let the team know; they use low‑stress handling, have cat‑specific spaces, and can provide updates during procedures.
- Bring your questions—staff are described as thorough and willing to explain options, medications, and recovery plans.
- Book routine visits and dental/surgical slots in advance; while many were seen quickly, peak times can fill fast.
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Last updated: August 5, 2026