5.0
36 reviews
4489 Hastings St, , BC V5C 0L6
#compassionateCare#clearCommunication#costTransparency+13
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What owners say
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the veterinarians—especially Dr. Hans—for being knowledgeable, honest, and compassionate, with many long‑time clients returning for a decade or more. Reviewers highlighted fair, upfront pricing without pressure to upsell, clear explanations, and successful outcomes across dental work, surgeries (including TPLO), emergencies, and routine care. Many noted friendly staff, thorough exams, and the ability to accommodate same‑day or urgent appointments.
💬Common Feedback & Suggestions
While most feedback was positive, several reviewers reported inconsistent client service at the front desk, including curt interactions, difficulty reaching the clinic by phone or email, and miscommunication about fees. A few owners were distressed when pets were taken to the back for procedures with audible distress and were not allowed to stay; others cited being turned away near closing, no payment plans, or delays in follow‑up calls. There were occasional concerns about consent and communication during procedures (e.g., teeth extractions), isolated reports of rough or poor nail trims or dental work, and a handful of complaints about high medication pricing. Parking can be tricky at times, and the clinic can get busy.
🏥Clinic Specialties
- Dentistry and dental extractions
- Orthopaedic surgery (TPLO) and soft-tissue procedures
- Emergency and same-day urgent care
- End-of-life and euthanasia support
- Exotic small mammals (rats, guinea pigs)
- Spay/neuter and vaccinations
🏷️Keywords
#compassionateCare#honestAdvice#fairPricing#noPressureUpselling#longTermClients#sameDayAppointments#emergencyCare#thoroughExams#friendlyStaff#frontDeskIssues#communicationGaps#turnedAwayNearClosing#paymentPlanConcerns#behindClosedDoorsProcedures#parkingChallenges#phoneEmailResponseIssues
Overall Ratings
🐾Tips for Pet Owners
- Book ahead when you can, but call if it’s urgent—many reviewers were accommodated for same‑day or emergency visits; confirm hours if you’re close to closing time.
- Ask for a written estimate and clarify consent instructions (e.g., call before extractions or added treatments) for dental or surgical procedures.
- If your pet is anxious for blood work or handling, request to discuss low‑stress options and whether you can be present during procedures.
- Discuss medication costs up front and ask about alternatives; note that the clinic may not offer payment plans.
- Plan a little extra time for parking and check‑in, and call ahead to confirm specific prescription diets are in stock.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Metrotown Animal Hospital is located at 7602 Royal Oak Ave, Burnaby, BC V5J 4K3. No public transit station data was provided for this clinic, so check Google Maps or the local transit agency for bus or SkyTrain route options before you go. If you are driving, parking is not confirmed; call ahead or check local signage when you arrive.
Metrotown Animal Hospital's opening hours were not provided, so please call ahead to confirm current hours before visiting. This is especially important if your pet needs urgent care or you are close to closing time.
A phone number was not provided in the source data for Metrotown Animal Hospital. You can visit the clinic website at http://www.metrotownanimalhospital.ca/ for current contact details.
To book an appointment at Metrotown Animal Hospital, contact the clinic directly through its website or current listed contact channels. Review feedback suggests the clinic may accommodate same-day or urgent visits, but availability is not guaranteed, so enquire as early as possible.
Consultation fees vary by clinic and are not regulated by a government-published veterinary fee schedule in Canada. Provincial health insurance does not cover pets, so call the clinic for a current quote and ask for an itemized written estimate for procedures such as dental work or surgery. If urgent or emergency care is needed, after-hours or emergency fees are typically higher where offered. Pet insurance and third-party payment-plan options exist in Canada, but confirm directly what payment arrangements are available.
Payment methods were not confirmed in the source data. Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm what Metrotown Animal Hospital currently accepts and whether any insurance direct-claim or payment-plan options are available.
The review summary mentions emergency care, same-day urgent appointments, and owners being accommodated for urgent visits. After-hours availability was not confirmed, and some reviewers noted being turned away near closing, so call ahead before going for an urgent case.
Metrotown Animal Hospital is associated with dentistry and dental extractions, orthopaedic surgery such as TPLO, soft-tissue procedures, spay/neuter, vaccinations, end-of-life and euthanasia support, emergency or same-day urgent care, and care for exotic small mammals such as rats and guinea pigs.
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Last updated: July 28, 2026