184 reviews
4481 Dawson St, , BC V5C 4B8
#compassionateCare#clearCommunication#thoroughExams+13
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, clear explanations, and willingness to fit pets in on short notice, including true emergencies and same‑day appointments. Many highlight attentive veterinarians who present options without pressure, fair or reasonable pricing for most visits, and friendly, helpful front‑desk staff. Several note successful outcomes, from accurate diagnoses (e.g., pneumonia, pancreatitis, cannabis ingestion) to smooth surgeries and dental care. The clinic is often described as clean, welcoming, and convenient, with extended hours and easy parking.
💬Common Feedback & Suggestions
A minority of reviewers raised concerns about perceived upselling or unnecessary tests and higher‑than‑expected bills, including occasional discrepancies from initial quotes. A few reported rough or rushed handling and communication, and isolated mentions of misdiagnosis or improperly performed imaging; one complaint referenced multiple vaccines combined in a single injection. There were also comments about certain services feeling expensive (including end‑of‑life fees) and one account of unprofessional demeanour during euthanasia. Overall sentiment is strongly positive, but cost transparency, gentle handling, and clear consent for add‑on tests were the main suggestions.
🏥Clinic Specialties
- Emergency and urgent care
- Internal medicine and chronic disease management
- Soft‑tissue surgery and neuter/spay
- Dentistry and dental cleanings
- End‑of‑life care and euthanasia
- Exotic and small mammal care (rabbits)
🏷️Keywords
#compassionateCare#sameDayAppointments#emergencyAccommodations#clearCommunication#friendlyFrontDesk#reasonablePrices#noPressureApproach#knowledgeableVets#followUpCalls#openLateHours#easyParking#longTermClients#upsellingConcerns#pricingComplaints#roughHandlingReports#misdiagnosisReports
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—many reviewers were accommodated the same day, even without prior appointments.
- Ask for an itemized estimate before tests or procedures and review your invoice to avoid billing surprises.
- Share your pet’s previous medical records to reduce the chance of repeat tests or delays in prescriptions.
- If your pet is anxious or reactive, let the team know in advance—they’re often able to adjust handling and approach.
- Discuss your vaccination plan and what will be administered at the visit so you’re comfortable with the protocol and costs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greystone Animal Hospital is located at 1601 Burnwood Dr, Burnaby, BC V5A 4H1. No public transit station data was provided, so check Google Maps or the local transit agency for current bus or transit routes; if driving, parking is not confirmed, so call ahead or check local signage when you arrive.
Greystone Animal Hospital's opening hours were not provided in the source data. Please call ahead to confirm current hours before visiting, especially for urgent or same-day needs.
You can contact Greystone Animal Hospital through its website at https://www.greystoneanimalhospital.ca/. A phone number was not provided in the source data.
To book an appointment at Greystone Animal Hospital, use the clinic website or call to enquire about availability. Reviewers mention same-day appointments and short-notice urgent visits, but availability should be confirmed directly with the clinic.
Veterinary consultation fees vary by clinic in Canada and are not set by a government-published fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, and for tests, surgery, dental care, or procedures, ask for an itemized written estimate before treatment; because the clinic is associated with urgent and emergency care, after-hours or emergency fees may be higher. Pet insurance and third-party payment-plan options may be worth asking about in general terms, but confirm directly with the clinic before assuming they are available.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but the specific payment methods for Greystone Animal Hospital were not provided. Call ahead to confirm accepted payment options, including whether any pet-insurance claim support or third-party payment plans are available.
Yes, the provided data lists emergency and urgent care among Greystone Animal Hospital's services, and reviewers mention that the team has accommodated true emergencies and same-day appointments. Call to enquire before going in so the clinic can confirm availability and advise you on next steps.
Greystone Animal Hospital is rated 4.4 out of 5.0 from 223 reviews. Pet owners often praise the compassionate care, clear explanations, friendly front desk, clean clinic, emergency accommodations, and easy parking, while some reviewers mention concerns about pricing transparency, upselling, rough or rushed handling, and communication around add-on tests.
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Last updated: July 28, 2026