2.4
553 reviews
118 Flushcombe Rd, Blacktown NSW 2148, Australia
#afterHoursAvailability#emergencyCare#avianExpertise+12
What owners report about visiting
Collecting owner reports｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
Light up the pet care map together
This clinic still has some missing info — help more pets find a clinic their families can trust.
Clinic map clarity
Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being exceptionally caring, gentle and thorough, with clear explanations and time taken to answer questions. Many cited excellent medical outcomes, including successful emergency and soft‑tissue surgeries, desexing, dentistry and complex diagnoses (even when other clinics struggled). People also valued upfront, reasonable fees and honest cost discussions, as well as being squeezed in quickly for urgent cases. The clinic was described as welcoming and comfortable, helping nervous pets and first‑time owners feel at ease.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a small number raised concerns about pricing and administration. A few owners reported unexpected add‑ons or higher fees than they’d previously experienced, one alleged an overcharge and slow refund response, and another felt the clinic was too money‑focused and didn’t reach a diagnosis. One longer review noted policy changes (e.g., deposits, teleconsult fees) that felt less client‑friendly. Overall, these were outliers compared with the dominant theme of trust and satisfaction.
🏥Clinic Specialties
- Soft‑tissue and emergency surgery
- Dentistry and dental extractions
- Desexing and routine preventative care
- Cancer diagnosis and treatment guidance
- Rabbit and small mammal care
- Avian and poultry first aid
🏷️Keywords
#compassionateCare#clearCommunication#skilledSurgeons#transparentPricing#affordableOptions#emergencyAccommodations#gentleWithNervousPets#catAndDogCare#exoticPetFriendly#euthanasiaSupport#friendlyStaff#promptAppointments#communityTrust#priceConcerns#occasionalBillingIssues
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and discuss alternatives up front; reviewers note clear, transparent pricing when requested.
- Call ahead for urgent issues—many pets were seen the same day or squeezed in quickly.
- If your pet is anxious or you’re a first‑time owner, let the team know; they’re patient and explain each step to help pets (and kids) relax.
- For matted cats or procedures likely needing sedation, ask about pre‑anaesthetic fasting and discharge timing.
- Keep invoices and follow up promptly if you have any billing questions to speed up resolution.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜15:00 | |||||||
| 09:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Blacktown Hospital Car Park 12 (patient/visitor/vax hub)
196mBlacktown Hospital Loop Rd, Blacktown NSW 2148, Australia
Point Parking Blacktown Hospital Carpark 2
231m45 Bungarribee Rd, Blacktown NSW 2148, Australia
Blacktown Hospital Car Park 1 (Staff & General)
302mBlacktown Hospital Loop Rd, Blacktown NSW 2148, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Family Vets Western Sydney is at 43 Burnie St, Blacktown NSW 2148, in the suburb of Blacktown. It’s about a 17‑minute walk from Blacktown train station, or around 19 minutes from Seven Hills train station. If you’re driving, nearby parking includes Blacktown Hospital Car Park 12 (about 2 minutes’ walk), Point Parking Blacktown Hospital Carpark 2 (about 3 minutes), and Blacktown Hospital Car Park 1 (about 4 minutes).
They’re open Monday to Friday 9:00 am–7:00 pm and Saturday 9:00 am–3:00 pm; they are closed on Sunday.
You can contact Family Vets Western Sydney on (02) 9622 1200. For more information, visit http://www.familyvetssydney.com.au/.
You can book by calling the clinic or via their website at http://www.familyvetssydney.com.au/. For urgent issues, please call ahead so the team can advise the best time to come in.
Consultation fees in Australia aren’t regulated and vary by clinic, and Medicare doesn’t cover pets. Please call the clinic for a current quote, and ask for an itemised written estimate for any procedures. If you need urgent or after‑hours care, fees are typically higher. Pet insurance may help with costs, and some Australian clinics offer gap claims or payment plans (e.g., GapOnly, VetPay, Afterpay)—ask what options are available.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts.
They accommodate urgent cases during opening hours and provide emergency and soft‑tissue surgery services; for after‑hours availability, please call ahead to confirm.
Yes—nearby options include Blacktown Hospital Car Park 12 (about 2 minutes’ walk), Point Parking Blacktown Hospital Carpark 2 (about 3 minutes), and Blacktown Hospital Car Park 1 (about 4 minutes).
They offer soft‑tissue and emergency surgery, dentistry and dental extractions, desexing and routine preventative care, cancer diagnosis and treatment guidance, rabbit and small mammal care, and avian and poultry first aid.
They’re highly rated at 4.9/5.0 from 199 reviews, with praise for caring, gentle staff, clear communication, successful surgeries and dentistry, reasonable and upfront fees when discussed, and prompt help for urgent cases; a small number mentioned pricing or administration concerns as outliers.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds
Other veterinary clinics near Blacktown
Source: Google Maps
Last updated: 22 June 2026