199 reviews
43 Burnie St, Blacktown NSW 2148, Australia
#compassionateCare#clearCommunication#skilledSurgeons+12
What owners report about visiting
1 community reports｜1/5 details added｜Updated 7/28
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
Awaiting owner input on whether walk-in visits are possible.
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Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ caring, compassionate manner and clear communication, with several noting follow‑up checks after visits and surgeries. Many long‑term clients say they trust the clinic enough to travel from other suburbs, citing successful outcomes including emergency care, eye issues, and gentle end‑of‑life support. Reviewers also mention a clean, tidy, well‑equipped clinic and friendly staff.
💬Common Feedback & Suggestions
The main concerns were around access and availability: phones not being answered, the front door often being locked, appointment‑only policies, and being booked out for weeks, with one report of arriving to a locked clinic at an appointment time. Pricing is frequently described as expensive, including a specific gripe about nail‑clip fees and a claim of being quoted much higher than nearby vets. A small number of reviews describe difficulty reaching the clinic when a pet was in pain, and one person felt the vet wasn’t helpful. Overall sentiment is strongly positive, but convenience and cost are recurring pain points.
🏥Clinic Specialties
- Dentistry and dental extractions
- Emergency poisoning treatment (rat bait ingestion)
- Ophthalmology and eye care
- Soft-tissue surgery and anaesthesia
- End-of-life and euthanasia care
🏷️Keywords
#compassionateCare#longTermTrust#friendlyStaff#clearCommunication#followUpCare#cleanClinic#wellEquipped#emergencyResponsive#catFriendlyScheduling#hardToReachByPhone#lockedDoor#appointmentOnly#bookedOut#expensivePricing#valueConcerns#wouldReturn
Overall Ratings
🐾Tips for Pet Owners
- Book well in advance; the clinic is appointment‑only and can be booked out for up to two weeks.
- Call ahead and keep trying rather than walking in, as the front door may be locked outside scheduled appointments.
- For emergencies (e.g., suspected poisoning), phone first and explain the urgency—reviews suggest they may prioritise urgent cases.
- If you’re budget‑conscious, ask for an itemised estimate before procedures or even routine services like nail clips.
- Cat owners can request cat‑only time slots to avoid dogs during their visit.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:00 | |||||||
| 09:00〜18:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Good time
166m12 Eyre St, Lalor Park NSW 2147, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Stephen St Veterinary Clinic is at Shop 1B/143 Stephen St, Blacktown NSW 2148. It’s about a 15‑minute walk from Blacktown train station (train). If you’re driving, there’s a nearby car park called Good time about a 2‑minute walk away.
They’re open Monday to Friday 9:00 am–6:30 pm and Saturday 9:00 am–12:00 pm, and closed on Sundays; hours may vary on public holidays, so call ahead to confirm.
You can phone the clinic on (02) 8678 3434.
Call the clinic to book—appointments are required and they can be booked out for up to two weeks, so it’s best to plan ahead. If you can’t get through straight away, keep trying rather than walking in, as the front door may be locked outside scheduled appointments. Cat owners can request cat‑only time slots.
Veterinary fees in Australia aren’t regulated and there’s no government‑published fee schedule, and Medicare doesn’t cover pets. For the current consult fee, call the clinic directly and ask for an itemised written estimate for any procedures or tests.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Services highlighted by reviewers include dentistry and dental extractions, emergency poisoning treatment (rat bait ingestion), ophthalmology and eye care, soft‑tissue surgery and anaesthesia, and end‑of‑life and euthanasia care.
Yes—cat owners can request cat‑only time slots to avoid dogs during their visit, and reviews note considerate, calm handling.
Stephen St Veterinary Clinic is well reviewed, with a 4.3/5.0 rating from 42 reviews. Owners praise caring, compassionate vets, clear communication with follow‑up after visits, a clean, well‑equipped clinic and friendly staff. Common concerns include difficulty getting through by phone, the front door being locked outside appointments, appointment‑only scheduling with waits of up to two weeks, and pricing seen as expensive.
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Last updated: 22 June 2026