271 reviews
1/276-278 New Line Rd, Dural NSW 2158, Australia
#compassionateCare#clearCommunication#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, patience and clear communication, noting vets and nurses who take time to explain options and make pets feel at ease. Many cited excellent outcomes for surgeries, dental work and complex cases, especially for rabbits, with thorough follow-up and ongoing care. Staff were repeatedly described as friendly, helpful and professional, and the clinic was noted as neat and tidy.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with only a few concerns raised. A couple of reviewers reported rude or arrogant interactions with the vet, and one mentioned there being only a single vet, hinting at potential limits to availability. There was also one complaint about refusal to price-match a product. Aside from these isolated points, most feedback reflected strong satisfaction.
🏥Clinic Specialties
- Rabbit and small mammal medicine
- Rescue rabbit desexing and vaccinations
- Soft-tissue surgery and post-op nursing
- Dentistry and dental procedures
- Eye condition management
🏷️Keywords
#compassionateCare#rabbitExpertise#friendlyStaff#thoroughExplanations#patientWithAnxiousPets#clearCommunication#followUpSupport#longTermClients#smoothAppointments#cleanClinic#noHardSell#pricingMixedFeedback#rudeInteractionsRare#singleVetPractice#surgeryAndDentalCare#supportiveNurses
Overall Ratings
🐾Tips for Pet Owners
- If you have rabbits or small mammals, ask to book with the vet noted for rabbit expertise and rescue work.
- If your pet is nervous, let the team know and arrive a little early—staff are patient and can help them settle.
- Prepare questions about treatment options; the vets provide thorough explanations and follow-up support.
- Book ahead for popular times, as reviewers mention the practice may run with a single vet.
- Don’t rely on price-matching for retail products; instead, ask the team for suitable alternatives or product advice.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜14:00 | |||||||
| 09:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Parking lot
69m254 New Line Rd, Dural NSW 2158, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Petstock Vet Dural is at 248 New Line Rd, Dural NSW 2158. As there’s no train or light-rail station within walking distance, driving is usually easiest; there’s a parking lot about a 1‑minute walk away. Alternatively, check Google Maps for the nearest bus route and walking directions.
They’re listed as Monday to Friday 9:00 am–6:00 pm and Saturday 9:00 am–2:00 pm; no Sunday hours are listed—please call ahead to confirm before visiting.
Call (02) 9651 5047. You can also visit their website for more information: https://www.petstock.com.au/store/petstock-vet-dural-2102
Book by calling the clinic or visiting their website to enquire; for urgent concerns, call first. Reviews suggest popular times can book out (it may operate with a single vet), so plan ahead where possible.
Veterinary fees in Australia aren’t government-regulated and Medicare doesn’t cover pets, so prices vary by clinic and case. For the current consult fee, call the clinic, and for any procedure ask for an itemised written estimate. If you need after‑hours emergency care at a separate hospital, expect higher fees. Consider pet insurance and, if needed, ask about general payment‑plan options available in Australia.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—policies vary, so call ahead to confirm what this clinic accepts.
They’re noted for rabbit and small mammal medicine, rescue rabbit desexing and vaccinations, soft‑tissue surgery with thorough post‑op nursing, dentistry and dental procedures, and management of eye conditions.
Yes—reviews and clinic information highlight expertise with rabbits and small mammals, including rescue rabbit desexing and vaccinations. If you have another exotic species, call to check availability.
It’s highly rated at 4.8/5 from 74 reviews, with owners praising compassionate care, clear communication, friendly staff, clean facilities, and strong outcomes in surgery, dentistry and rabbit care. A few mentioned occasional rude interactions, limited availability (single‑vet comments), and mixed views on pricing, but overall feedback is very positive.
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Last updated: 22 June 2026