60 reviews
16 Myoora Rd, Terrey Hills NSW 2084, Australia
#compassionateCare#skilledSpecialists#open24x7+12
Northside Emergency Veterinary Service
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s calm, compassionate care and clear communication during stressful emergencies. Many reported excellent medical outcomes, including life‑saving treatment for tick paralysis, complex surgeries, and careful management of elderly or fragile pets, with frequent updates and explanations. Several reviews highlight thoughtful end‑of‑life support and a clean, modern facility available after hours. Exotic and wildlife cases were also handled gently and professionally.
💬Common Feedback & Suggestions
While the overall sentiment is strongly positive, many reviewers flagged pricing as high, with a few feeling pressured into costly or unnecessary add‑ons and some confusion about overnight/shift-based billing. Wait times can be long at busy periods, and a handful of reports mention brusque or rude interactions, lost results, or communication lapses. A small number questioned clinical decisions or thoroughness. Most feedback suggests the care is excellent, but owners want clearer estimates, itemised accounts, and expectations on triage and timing.
🏥Clinic Specialties
- Tick paralysis and critical care
- Exotic and avian medicine
- Spinal and neurological surgery (IVDD)
- End‑of‑life and palliative support
- Advanced imaging and endoscopy
- Wildlife triage and care
🏷️Keywords
#compassionateCare#clearCommunication#frequentUpdates#afterHours#tickParalysisCare#exoticPets#avianCare#spinalSurgery#cleanModernFacility#goodParking#highCosts#billingConfusion#longWaits#rudeStaffReports#transparentEstimates#wildlifeFriendly
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised written estimate upfront and clarify how overnight or shift-based charges work (e.g., dawn/dusk billing) before consenting to hospitalisation.
- Expect triage in a 24/7 emergency setting; non‑urgent cases may wait longer, so bring essentials and be patient if your pet is stable.
- If budget is tight, discuss necessary vs optional tests and whether transfer back to your regular vet in the morning is possible.
- For birds, rabbits, or other exotics, mention this when you arrive so you can be directed to the appropriate clinician.
- If facing end‑of‑life decisions, ask for a quiet room and unhurried time; reviewers noted sensitive support during euthanasia.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Loading Dock 2 Belrose Super Centre
787mBelrose SuperCentre, Shop G.09 4/6 Niangala Cl, Belrose NSW 2085, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Northside Emergency Veterinary Service is at 16 Myoora Rd, Terrey Hills NSW 2084. As there’s no train/metro/light rail within easy walking distance in this rail‑sparse outer suburb, most people drive. The nearest marked parking is Loading Dock 2 at Belrose Super Centre, about a 10‑minute walk (~787 m). If you’re using public transport, check Google Maps for the closest bus route and timings.
They are open 24/7 for emergencies, with patients triaged on arrival. If it’s safe to do so, call ahead before you leave so the team can prepare.
Call (02) 9452 2933, visit http://www.nevs.net.au/, or come to 16 Myoora Rd, Terrey Hills NSW 2084.
No appointment is needed for emergencies—head straight in and your pet will be triaged on arrival. If it’s safe, call ahead to let the team know you’re coming. For non‑urgent issues, your regular daytime vet is usually the best first step, and NEVS can accept transfers when needed.
Veterinary fees in Australia aren’t regulated, there’s no government‑published fee schedule, and Medicare doesn’t cover pets, so prices vary by clinic, time of day and case complexity. For a current quote, call the clinic, and ask for an itemised written estimate for any procedures or hospitalisation; after‑hours emergency fees are typically higher. If you have pet insurance or are considering payment options (e.g. gap claims or payment plans), ask what’s available and how claims are processed.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. Policies vary by clinic, so call ahead to confirm what’s accepted here.
Yes—this is a dedicated emergency hospital providing after‑hours and overnight care, with triage on arrival. Wait times can be longer during busy periods, especially if your pet is stable.
Their noted focus areas include: tick paralysis and critical care; exotic and avian medicine; spinal and neurological surgery (IVDD); end‑of‑life and palliative support; advanced imaging and endoscopy; and wildlife triage and care.
Yes, they see exotic species including birds and other small pets; mention your pet’s species on arrival so you can be directed to the appropriate clinician.
Owners rate the clinic 4.4/5.0 from 317 reviews, praising calm, compassionate care, clear communication, strong outcomes (including tick paralysis and complex surgeries), sensitive end‑of‑life support, and a clean, modern facility. Common feedback flags high pricing, requests for clearer itemised estimates and explanation of overnight/shift‑based billing, longer waits during busy periods, and occasional brusque interactions or communication lapses.
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Last updated: 22 June 2026