4.4
317 reviews
16 Myoora Rd, Terrey Hills NSW 2084, Australia
#compassionateCare#clearCommunication#frequentUpdates+13
What owners report about visiting
1 community reports｜1/5 details added｜Updated 7/20
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the specialist expertise and outcomes across multiple departments, including successful BOAS surgeries, complex orthopaedic and medical cases, and excellent exotics care for rabbits and chickens. Many highlighted compassionate, professional bedside manner and clear communication, with thorough explanations, options discussed, and regular updates during hospital stays. The clinic’s 24/7 availability and smooth admin support (including help with insurance gap claims) were also frequently appreciated.
💬Common Feedback & Suggestions
While the vast majority of feedback is positive, a minority of reviewers raised concerns about costs, with a few describing the service as expensive or money‑focused. There were occasional communication frustrations such as difficulty getting phone advice, a lack of call‑backs, or needing to return for scripts. A small number reported disappointing outcomes, including one case alleging inappropriate treatment that led to a pet’s death. Overall sentiment is strongly favourable, but clearer expectations around fees, follow‑up communication and remote advice could help.
🏥Clinic Specialties
- BOAS surgery for brachycephalic dogs
- Exotic and avian medicine (rabbits and chickens)
- Emergency and critical care (24/7)
- Orthopaedic and trauma surgery
- Internal medicine for complex cases (e.g. IMHA)
- Cardiology procedures and assessment
🏷️Keywords
#compassionateCare#skilledSpecialists#open24x7#clearCommunication#frequentUpdates#thoroughExplanations#exoticsAndAvian#boasSurgery#orthopaedicSurgery#cardiologyCare#insuranceClaimHelp#modernFacilities#easyParking#moneyConcerns#endOfLifeCompassion
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, the clinic operates 24/7; if heading in after hours, bring any recent vet records to speed triage.
- Ask the team to walk you through diagnostic and treatment options—they are known for clear explanations and regular updates.
- If cost is a concern, request a written estimate and ask about assistance with insurance gap claims; bring your policy details.
- Owners of brachycephalic breeds or exotics (rabbits/chickens) can request the relevant specialist teams experienced with these cases.
- Allow a little extra time on your first visit for parking and admissions, and be aware some prescriptions may require an in‑person recheck.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Loading Dock 2 Belrose Super Centre
687mBelrose SuperCentre, Shop G.09 4/6 Niangala Cl, Belrose NSW 2085, Australia
Loading Dock 4 Belrose Super Centre
693mShop 4/6 Niangala Cl, Belrose NSW 2085, Australia
Loading Dock 1 Belrose Super Centre
782m102/4-6 Niangala Cl, Belrose NSW 2085, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The Pet Specialists is at 16 Myoora Rd, Terrey Hills NSW 2084. As there’s no train or light-rail station within walking distance, driving is usually easiest; if you’re using public transport, check Google Maps for the nearest bus route. For parking, nearby options include Belrose Super Centre: Loading Dock 2 and Loading Dock 4 (about a 9‑minute walk) and Loading Dock 1 (about a 10‑minute walk); allow a little extra time to park and walk in.
The clinic’s standard hours are Monday to Friday, 8:00 am–6:00 pm. Their emergency and critical care service operates 24/7.
You can contact The Pet Specialists on (02) 9452 2933. You can also visit https://thepetspecialists.au/ for more information.
To book an appointment, please call the clinic. For urgent issues, their emergency team is available 24/7; if you’re coming in after hours, bring any recent vet records to help speed triage.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation and treatment costs vary by clinic and case. For the most up‑to‑date pricing, call the clinic and ask for a current quote, and request an itemised written estimate for any procedures. Because they provide emergency care, be aware that after‑hours fees are typically higher. If you have pet insurance or are considering payment‑plan options (e.g. VetPay, Afterpay, GapOnly), ask the team what’s available for your situation.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day.
Yes — their Emergency and Critical Care service operates 24/7. If possible, call ahead so the team can prepare, and bring any recent medical records or medications with you.
Yes — nearby parking options include Belrose Super Centre: Loading Dock 2 (~9‑minute walk), Loading Dock 4 (~9‑minute walk) and Loading Dock 1 (~10‑minute walk). Allow extra time to park and walk to the clinic.
The team provides specialist care including BOAS surgery for brachycephalic dogs; exotic and avian medicine; emergency and critical care (24/7); orthopaedic and trauma surgery; internal medicine for complex cases (e.g. IMHA); and cardiology procedures and assessments.
Yes — they treat exotic and avian patients, including rabbits and chickens. For species‑specific advice and availability, call ahead to enquire.
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Have you ever been seen here successfully without a reservation?
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Last updated: 22 June 2026