551 reviews
Shop 6/965 Bourke St, Waterloo NSW 2017, Australia
#compassionateCare#friendlyStaff#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ skill with exotic species—especially birds, rabbits, reptiles and small mammals—and their clear explanations of options, costs and home care. Many recount accurate diagnoses, successful surgeries and life‑saving emergency care, along with frequent updates and follow‑up calls. The team is described as compassionate, gentle and professional from reception to nurses and vets, with numerous long‑term clients returning for years.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but a few themes recur. Some owners felt prices had risen, mentioned extra charges (such as needing a consult before simple procedures) or simply found it expensive, though others still found fees reasonable. A small number reported brusque reception experiences or being turned away right at closing, and several noted practical hassles like tricky parking, occasional waits, and a clunky website booking process. One reviewer also pointed out there’s no 24‑hour service, and after‑hours care can attract higher fees.
🏥Clinic Specialties
- Avian and parrot medicine
- Rabbit medicine and surgery (incl. desexing and dental)
- Reptile care (bearded dragons, blue‑tongues)
- Small mammal care (guinea pigs, rats, mice)
- Poultry and backyard chicken care
- Exotic emergency and critical care
🏷️Keywords
#compassionateCare#avianExperts#rabbitSurgery#reptileCare#smallMammalVets#poultryCare#emergencyAndCriticalCare#clearCommunication#thoroughExams#followUpCalls#reasonablePrices#priceConcerns#parkingDifficulties#longWaitsSometimes#wheelchairAccessible
Overall Ratings
🐾Tips for Pet Owners
- If it’s urgent, call to book—several reviewers said phone booking was swift while the website system wasn’t as smooth.
- Allow extra time to find parking in Waterloo; multiple reviewers found it tricky.
- Ask for an itemised estimate upfront, including any consults required before minor procedures and potential after‑hours surcharges.
- For true overnight emergencies, line up a 24‑hour option in advance as this clinic isn’t 24/7.
- Bring previous records and list your questions—vets here are thorough and will talk through options, risks and home care.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜18:00 | |||||||
| 09:00〜14:30 | |||||||
| 09:00〜16:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Green Square Station Opal Bike Shed
473m318 Botany Rd, Alexandria NSW 2015, Australia
Secure Parking - 183 Botany Road - McDonalds Waterloo Car Park
475m183 Botany Rd, Waterloo NSW 2017, Australia
Motorbike Parking
568mUnit 7/11 Mandible St, Alexandria NSW 2015, Australia
Secure Parking - 68 McEvoy Street, Alexandria Car Park
576m68 McEvoy St, Alexandria NSW 2015, Australia
Bike Rack
594mZetland NSW 2017, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The Unusual Pet Vets Sydney is at 995 Bourke St, Waterloo NSW 2017, Australia. It’s about a 6-minute walk from Green Square train station (approx. 502 m) and around an 11-minute walk from Waterloo metro station (approx. 848 m). If you’re driving, there’s paid parking at Secure Parking – 183 Botany Road – McDonalds Waterloo Car Park about a 6-minute walk away; parking in Waterloo can be tricky, so allow extra time.
They’re open Monday to Friday 8:30 am–6:00 pm, Saturday 9:00 am–4:30 pm, and Sunday 9:00 am–2:30 pm.
You can contact The Unusual Pet Vets Sydney on (02) 9319 6111 or via their website at https://www.unusualpetvets.com.au/.
You can book online via their website or call the clinic to arrange a time; for urgent exotic cases, calling is often the quickest way to secure an appointment.
Veterinary fees in Australia aren’t government-regulated and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. For the most accurate, up-to-date fee, call the clinic for a current consult quote and ask for an itemised written estimate if any procedures are recommended. If you need after-hours or urgent care, fees are typically higher. Pet insurance may help with costs, and some clinics offer payment-plan options or gap claims—ask what’s available when you call.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans—call ahead to confirm what this clinic accepts on the day.
They can see urgent exotic cases during opening hours but are not a 24/7 hospital. If your pet needs care outside these hours or overnight, seek a 24-hour emergency vet in Sydney; otherwise, call ahead so the team can advise and prepare.
Yes—there’s paid parking at Secure Parking – 183 Botany Road – McDonalds Waterloo Car Park about a 6-minute walk away, plus limited street parking nearby; parking in Waterloo can be challenging, so allow extra time. Cyclists can use the Green Square Station Opal Bike Shed (~6 minutes away), and there’s designated motorbike parking about a 7-minute walk.
The clinic focuses on exotic and unusual pets, including avian and parrot medicine, rabbit medicine and surgery (desexing and dental), reptile care (e.g., bearded dragons, blue-tongues), small mammal care (guinea pigs, rats, mice), poultry and backyard chicken care, and exotic emergency and critical care.
Pet owners rate it highly at 4.7/5.0 from 479 reviews, praising skilled exotic care, clear explanations, and compassionate staff. Satisfaction is strong for cleanliness (96%), medical expertise (94%), service attitude (93%) and recommendability (96%), with some feedback about occasional waits, tricky parking, and costs feeling high to a few owners.
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Other veterinary clinics near Waterloo
34 reviews
213-217 Botany Rd, Waterloo NSW 2017, Australia
#compassionateCare#patientVets#thoroughExplanations+12
Source: Google Maps
Last updated: 22 June 2026