479 reviews
995 Bourke St, Waterloo NSW 2017, Australia
#compassionateCare#avianExperts#rabbitSurgery+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, patient vets and nurses who take time to explain procedures and answer questions. Several noted effective outcomes for issues like ear and skin problems and persistent anal gland troubles, and gentle handling of senior or anxious pets. Reviewers also appreciated multilingual support (Cantonese and Mandarin) for clearer understanding. The clinic environment was described as spacious and comfortable, with a convenient location and ample nearby parking.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. The only notable concern came from one reviewer who felt nurse professionalism and admin processes could improve, citing incomplete consent paperwork before a dental procedure and confusion about advertised pricing/promotions. No recurring issues were raised about wait times or cleanliness.
🏥Clinic Specialties
- Dermatology for ears and skin
- Anal gland treatment
- Dentistry and dental surgery
- Senior pet care
- Preventive health checks
- Multilingual consultations (English, Cantonese, Mandarin)
🏷️Keywords
#compassionateCare#patientVets#thoroughExplanations#multilingualStaff#chineseSpeakingSupport#friendlyReception#attentiveStaff#successfulTreatments#seniorPetCare#convenientLocation#ampleParking#comfortableEnvironment#spaciousClinic#adminProcessIssues#pricingTransparencyConcerns
Overall Ratings
🐾Tips for Pet Owners
- If you prefer Cantonese or Mandarin, request a multilingual vet when booking.
- Confirm quotes, any promotions, and consent paperwork before procedures, especially dental work.
- Plan to arrive a little early to make use of the ample nearby parking.
- Let staff know if your pet is elderly or anxious—reviewers found the team very gentle and patient.
- For recurring issues (e.g., skin or anal glands), bring a brief symptom history to help guide treatment.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜19:00 | |||||||
| 10:00〜14:00 | |||||||
| 10:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Secure Parking - 183 Botany Road - McDonalds Waterloo Car Park
156m183 Botany Rd, Waterloo NSW 2017, Australia
Secure Parking - 68 McEvoy Street, Alexandria Car Park
201m68 McEvoy St, Alexandria NSW 2015, Australia
Motorbike Parking
225mUnit 7/11 Mandible St, Alexandria NSW 2015, Australia
Green Square Station Opal Bike Shed
337m318 Botany Rd, Alexandria NSW 2015, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Bayside Animal Hospital is at 213-217 Botany Rd, Waterloo NSW 2017. It’s about a 5-minute walk from Green Square train station (363 m) and roughly an 8-minute walk from Waterloo metro station (616 m). If you’re driving, nearby paid car parks include Secure Parking – 183 Botany Road – McDonalds Waterloo Car Park (about a 2-minute walk, 24h) and Secure Parking – 68 McEvoy Street, Alexandria (about a 3-minute walk), plus motorbike parking around 3 minutes away.
They’re open Monday–Friday 8:00 am–7:00 pm, Saturday 10:00 am–5:00 pm, and Sunday 10:00 am–2:00 pm. Hours may vary on public holidays, so call ahead to confirm.
You can call (02) 7258 9553 or visit https://www.baysidevets.com.au/ for enquiries and updates.
You can book online via the clinic’s website or call the clinic to schedule a visit. If you prefer Cantonese or Mandarin, request a multilingual vet when booking.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. For an accurate, current quote, call the clinic, and for any procedure ask for an itemised written estimate in advance. Pet insurance may help with eligible costs, and some clinics offer gap claims or payment plans—ask what options are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Yes—there are several nearby paid car parks, including Secure Parking – 183 Botany Road – McDonalds Waterloo Car Park (about a 2-minute walk, 24h) and Secure Parking – 68 McEvoy Street, Alexandria (about a 3-minute walk), plus motorbike parking around 3 minutes away.
The clinic focuses on dermatology for ears and skin, anal gland treatment, dentistry and dental surgery, senior pet care, preventive health checks, and multilingual consultations (English, Cantonese, Mandarin).
Yes—multilingual consultations in Cantonese and Mandarin are available; request this when you book so the team can match you with a suitable vet.
Bayside Animal Hospital is highly rated at 4.9/5 from 34 reviews, with praise for caring, patient vets and nurses, thorough explanations, effective treatment of ear/skin and anal gland issues, gentle handling of senior or anxious pets, and a spacious, comfortable clinic. One reviewer mentioned concerns about consent paperwork and pricing/promotions, but overall feedback is overwhelmingly positive.
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Last updated: 22 June 2026