479 reviews
995 Bourke St, Waterloo NSW 2017, Australia
#compassionateCare#avianExperts#rabbitSurgery+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warmth, empathy and the way they make pets feel comfortable, including anxious dogs and shy cats. Many highlight thorough consultations with clear explanations, proactive follow‑ups by phone or text, and helpful advice for first‑time puppy and kitten parents. Reviewers also note good outcomes from treatments and surgeries, and appreciate the easy booking options and responsive communication.
💬Common Feedback & Suggestions
While the vast majority of comments are positive, a small number of reviewers reported serious concerns, including misdiagnoses and poor outcomes in a few cases. A handful felt prices or add‑on fees (such as prescription charges) were high or that there was pressure toward unnecessary services. There were occasional complaints about wait times/triage during busy periods and parking difficulties around Zetland. One or two reviews also mentioned rough handling by nurses or a vet not being immediately available in an emergency.
🏥Clinic Specialties
- Puppy and kitten preventative care and vaccinations
- Dentistry and dental procedures
- Surgery and emergency care
- Dermatology and allergy management
- Cat-friendly, low-stress handling
- Chronic disease management (e.g. diabetes)
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExplanations#followUpCalls#catFriendly#anxietyAwareHandling#easyBooking#flexibleAppointments#cleanFacility#surgeryExperience#allergyManagement#reasonablePricing#pricingConcerns#parkingDifficulties#longWaits#misdiagnosisReports
Overall Ratings
🐾Tips for Pet Owners
- Book ahead or use the online/app system for fast, flexible scheduling, especially around busy times.
- Parking near Zetland can be tricky—allow extra time or plan alternative transport.
- Bring a list of questions; the vets take time to explain options and are happy to educate new pet parents.
- If your pet is anxious, let the team know—they often adapt by doing floor exams and using treats for a low-stress visit.
- If cost is a concern, request an itemised estimate, ask about prescriptions and the loyalty program to manage expenses.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Secure Parking - Crown Square Plaza, Waterloo Car Park
523m5 Potter St, Waterloo NSW 2017, Australia
Bike Rack
537mZetland NSW 2017, Australia
Secure Parking - 183 Botany Road - McDonalds Waterloo Car Park
559m183 Botany Rd, Waterloo NSW 2017, Australia
East Village Victoria Park
570mDowling St, Kensington NSW 2033, Australia
18 Danks Street Car Park
613m18 Danks St, Waterloo NSW 2017, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
My Vet Animal Hospital is at Shop 6/965 Bourke St, Waterloo NSW 2017. It’s about an 8‑minute walk from Green Square train station (approx. 664 m) and roughly 11 minutes from Waterloo metro (approx. 860 m). If you’re driving, nearby paid parking includes Secure Parking – Crown Square Plaza, Waterloo Car Park (about a 7‑minute walk) and Secure Parking – 183 Botany Road – McDonalds Waterloo Car Park (about a 7‑minute walk). Street parking can be limited, so allow extra time.
They’re open Monday, Tuesday and Friday from 9:00 am to 6:00 pm, and closed on Wednesday, Thursday, Saturday and Sunday. Public holiday hours may differ—check the website or call ahead to confirm.
You can call the clinic on (02) 8484 2020. For general information and online enquiries, visit their website: https://myvetanimalhospital.com.au/
Book online via their website or call the clinic to arrange an appointment. For popular times, book ahead to avoid wait times, and let the team know if your pet is anxious so they can prepare a low‑stress visit.
Vet fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so consultation prices vary by clinic and service. Call the clinic for a current quote and ask for an itemised written estimate for any procedures. If after‑hours or emergency care is needed, fees are typically higher. Consider pet insurance and, where available, payment‑plan options or pet‑insurance gap claims (e.g. VetPay, Afterpay, GapOnly); ask the clinic what they can process.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer payment plans or process pet‑insurance gap claims. As options vary, call ahead to confirm what this clinic accepts.
Emergency care is listed among their services; for urgent cases, call ahead to confirm immediate availability and whether after‑hours support is offered. If it’s life‑threatening and the clinic is closed, head to the nearest 24/7 emergency veterinary hospital.
Yes—nearby paid options include Secure Parking – Crown Square Plaza, Waterloo Car Park (~7 minutes’ walk) and Secure Parking – 183 Botany Road – McDonalds Waterloo Car Park (~7 minutes’ walk). Street parking around Waterloo/Zetland can be tight, so allow extra time or consider public transport via Green Square train or Waterloo metro.
Services include puppy and kitten preventative care and vaccinations, dentistry and dental procedures, general surgery and emergency care, dermatology and allergy management, cat‑friendly low‑stress handling, and chronic disease management (e.g. diabetes).
Pet owners rate the clinic 4.7/5.0 from 551 reviews. Feedback highlights a warm, empathetic team, thorough consultations with clear explanations, proactive follow‑ups, responsive communication, and good outcomes from treatments and surgeries. A small number of reviews mention concerns such as occasional misdiagnoses, higher‑than‑expected costs or add‑on fees, busy‑period wait times, and parking difficulties.
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Last updated: 22 June 2026