463 reviews
Railway Avenue Veterinary Hospital
#compassionateCare#clearCommunication#gentleHandling+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who are knowledgeable, thorough and great at explaining options. Many highlighted excellent outcomes across routine care, emergencies and complex cases, plus standout rehabilitation/physio support with mobility fittings and clear guidance. Reviews also mention calm, low‑stress handling for anxious pets and thoughtful end‑of‑life care, with follow‑up calls or cards. Several commenters noted being accommodated quickly and felt pricing was fair or well‑explained.
💬Common Feedback & Suggestions
Overall feedback is strongly positive, but a small number of reviewers reported issues such as misdiagnosis or incorrect documentation affecting insurance, and a couple of rude or unprofessional interactions (including a rescheduled appointment at short notice). Access to the rehab service could be clearer, with mentions of referral requirements and long waits for specialised fittings, and one reviewer said a surgery bill exceeded the quote while another wished for in‑house payment plans instead of third‑party finance. There was also an isolated concern about infection control (kennel cough after a visit) and a mention of equipment issues. These concerns appear infrequent compared with the volume of positive experiences.
🏥Clinic Specialties
- Rehabilitation and physiotherapy
- Mobility aids fitting (wheelchairs, harnesses)
- End-of-life and euthanasia care
- Exotic and avian medicine (ferrets, poultry)
- Low-stress handling for anxious pets
- Sighthound and greyhound care
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#rehabilitationServices#mobilityAids#lowStressHandling#griefSupport#exoticPets#wildlifeSupport#quickAppointments#affordablePricing#schedulingIssues#billingConcerns#occasionalMisdiagnosis#rudeStaffIncidents
Overall Ratings
🐾Tips for Pet Owners
- If you need rehab/physio or mobility fittings, book well in advance and confirm whether a referral is required.
- Ask for an itemised written estimate and discuss payment options upfront, as financing may be via third‑party providers and quotes can change if complications arise.
- For insurance claims, check that the clinical notes accurately describe the cause of injury/condition before you leave.
- Let staff know if your pet is anxious so they can use their low‑stress handling approach and extra treats to keep the visit calm.
- For urgent issues, call ahead—several reviewers were accommodated quickly for same‑day or next‑day appointments.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Roleystone Animal Hospital is in Kelmscott, WA 6111. There isn’t a train/metro/light‑rail station within easy walking distance, so driving is usually easiest; street parking is typically available nearby—please check local signage. If you’re using public transport, plan a bus route via Google Maps. For the exact map pin, see the clinic’s website.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:30 am–12:00 pm, and closed on Sunday.
You can call the clinic on (08) 9390 4026 or visit http://www.roleystoneanimalhospital.com.au/ for more information.
Call the clinic during opening hours to book an appointment. For urgent concerns, call ahead so the team can advise on the next available time. If you’re seeking rehab/physio or mobility fittings, book well in advance and ask whether a referral is required.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so prices vary by clinic and service. For the current consultation fee at Roleystone Animal Hospital, please call the clinic, and if your pet may need a procedure, ask for an itemised written estimate. If you have pet insurance, ask how to make a claim, and if you need flexibility, enquire about any payment‑plan options.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or third‑party payment plans—please call ahead to confirm what this clinic accepts on the day.
Yes—street parking is typically available near the clinic in Kelmscott; check local signage for any time limits or restrictions.
Roleystone Animal Hospital offers rehabilitation and physiotherapy; mobility aids fitting (wheelchairs, harnesses); end‑of‑life and euthanasia care; exotic and avian medicine (including ferrets and poultry); low‑stress handling for anxious pets; and sighthound/greyhound care. For rehab or mobility fittings, book well in advance and confirm if a referral is needed.
Yes—Roleystone Animal Hospital sees some exotics and birds, including ferrets and poultry. Call ahead to confirm your species and to check appointment availability.
Pet owners rate Roleystone Animal Hospital 4.8/5 from 186 reviews, praising the friendly, compassionate team, knowledgeable vets with clear explanations, excellent outcomes across routine care and emergencies, strong rehab/physio support, calm low‑stress handling, thoughtful end‑of‑life care, prompt appointments and fair, well‑explained pricing. Less common feedback mentions occasional misdiagnosis or documentation issues affecting insurance, rare rude interactions or short‑notice rescheduling, unclear rehab access or waits, one surgery bill exceeding the quote, a preference for in‑house payment plans, an isolated infection‑control concern, and a mention of equipment issues.
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Last updated: 9 July 2026