4.1
1,727 reviews
24 villiers st north melbourne vic 3051
#compassionateCare#emergencyServices#lifeSavingTreatment+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers frequently praised the caring, patient staff and vets, noting clear explanations and a gentle approach that helped anxious pets relax (e.g., sitting on the floor with nervous dogs). Many said the adoption process was smooth and well supported, with staff taking time to find the right match and provide helpful advice and resources. Several comments highlighted knowledgeable veterinary care, organised desexing, and even kitten classes, alongside clean, well set-up facilities with good introduction yards.
💬Common Feedback & Suggestions
Concerns centred on communication and organisation: long waits on busy days, difficulty getting through on the phone, and some experiences of being ignored or encountering rude front‑desk interactions. A number of adopters reported medical or disclosure issues (e.g., cat flu not clearly communicated, severe ear mites and dental disease found after adoption, behavioural issues not as described) and occasional disease control concerns like kennel cough. Pricing and policy feedback was strongly negative, including high reclaim fees, quoted prices not honoured, rigid refund/support rules, and reclaim disputes. Several reviewers also raised serious transparency concerns around behavioural testing and euthanasia decisions.
🏥Clinic Specialties
- Desexing and surgical care
- Dentistry and dental extractions
- Vaccinations and annual check-ups
- Kitten Kinder and behaviour advice
- Adoption and foster support
- Behavioural assessment and matching
🏷️Keywords
#compassionateCare#thoroughVets#adoptionProcessEasy#cleanFacilities#supportiveFosterProgram#clearCommunication#poorCommunication#longWaits#phoneAnsweringIssues#rudeFrontDesk#behaviouralAssessmentConcerns#medicalDisclosureIssues#pricingConcerns#highReclaimFees#diseaseControlConcerns#kittenKinder
Overall Ratings
🐾Tips for Pet Owners
- Visit on a weekday or early in the day to reduce waiting, and allow extra time on weekends when it’s busy.
- Bring comprehensive ownership paperwork (microchip details, council registration, vet records and ID) to avoid reclaim delays.
- Before committing, ask for the pet’s full medical and behavioural history, including any contagious risks (e.g., cat flu, FIV) and recent treatments.
- Clarify all fees, refund policies and any post‑adoption medical support in writing to avoid surprises.
- If travelling far for a meet‑and‑greet, call ahead to confirm the animal is still available and well enough to meet, and consider following up by email if phones are busy.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:30 | |||||||
| 09:00〜15:30 | |||||||
| 10:00〜16:30 | |||||||
| 10:00〜17:30 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The Lost Dogs’ Home is at 2 Gracie St, North Melbourne VIC 3051. There isn’t a train or light-rail station listed within an easy walking distance, so driving is usually simplest. Street parking is typically available nearby—check local signage for time limits and restrictions. If you’re using public transport, use Google Maps to plan the nearest bus route and walking path.
They’re open 7 days: Monday–Thursday 10:00 am–5:30 pm, Friday 10:00 am–4:30 pm, Saturday 9:00 am–3:30 pm, and Sunday 9:00 am–12:30 pm. Hours may change on public holidays—check the website before visiting.
Call (03) 9329 2755 or visit https://dogshome.com/ for more information.
To book, call the clinic during opening hours; if phones are busy, check the website for current options or visit in person. For adoption meet-and-greets, it’s wise to confirm availability before travelling.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so prices vary by clinic and service. Call the clinic for a current quote, and if your pet needs a procedure, ask for an itemised written estimate. Pet insurance or third‑party payment options may help with costs—check your policy and ask the clinic what they can process.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment‑plan options; call ahead to confirm what’s available at this clinic.
Yes—street parking is typically available around 2 Gracie St in North Melbourne. Always check local signs for time limits and restrictions before leaving your car.
Based on the summary provided, services include:
- Desexing and surgical care
- Dentistry and dental extractions
- Vaccinations and annual check‑ups
- Kitten Kinder and behaviour advice
- Adoption and foster support
- Behavioural assessment and matching
Yes—cats are supported with veterinary care and Kitten Kinder/classes, and reviewers noted gentle, patient handling that helped anxious pets. If your cat is nervous, consider visiting on a weekday or early in the day and let the team know when you book.
They hold a 4.2/5.0 rating from 1,465 reviews. Owners often praise caring, patient staff, clear explanations, smooth adoptions, and clean, well‑set‑up facilities, while common feedback mentions long waits, phone difficulties, occasional communication or disclosure issues (medical/behavioural), disease‑control concerns raised by some, and dissatisfaction with certain fees and policies.
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Last updated: 10 July 2026