4.1
1,727 reviews
24 villiers st north melbourne vic 3051
#compassionateCare#emergencyServices#lifeSavingTreatment+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate vets and nurses who take time to explain options clearly and follow up after procedures. Many reported smooth desexing and dental surgeries, life‑saving care in emergencies, and gentle handling of anxious or reactive pets. Pricing was frequently described as fair or very competitive, with several noting the not‑for‑profit model and that proceeds support the shelter. The central location, dedicated car park and generally calm, tidy clinic were also appreciated.
💬Common Feedback & Suggestions
While most feedback was positive, a few serious concerns were raised about diagnostic accuracy and advice, including reports of premature euthanasia recommendations or medication management issues. Some reviewers cited administrative problems such as lost test results, wrong prescriptions, unexpected charges without prior approval, and patchy communication around wait times. Convenience was a recurring pain point for some, with long booking lead times, extended waits (including all‑day stays for imaging), and occasional unprofessional or curt interactions at reception. Parking exists but one reviewer found the car park frustrating.
🏥Clinic Specialties
- Desexing and routine surgery
- Dentistry and dental surgery
- Complex and emergency surgery
- Compassionate euthanasia and end‑of‑life care
- Fear‑reactive and anxious pet handling
- Diabetes diagnosis and management
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#followUpCalls#affordablePricing#supportsRescue#parkingAvailable#fearFreeHandling#longWaits#bookingDifficulties#adminErrors#billingTransparencyIssues#misdiagnosisConcerns#rudeReception#cleanFacility
Overall Ratings
🐾Tips for Pet Owners
- Book well in advance as appointments can fill quickly and waits can be long.
- Ask for an itemised estimate and give explicit approval before any add‑on treatments or medications.
- Double‑check prescriptions at pickup to ensure the correct item and dosage.
- Request the same vet when booking if you want continuity of care.
- Let staff know if your pet is anxious or reactive so they can apply extra precautions and handling techniques.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:10〜19:00 | |||||||
| 09:00〜16:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Frank Samways Veterinary Clinic is in North Melbourne, VIC 3051. As there’s no train/metro/light-rail stop within easy walking distance, it’s usually easiest to drive; street parking is available nearby—check local signage for time limits. If you’re using public transport, use Google Maps to find the closest bus route and walking path from your location.
They’re open Monday to Friday 8:10 am–7:00 pm and Saturday 9:00 am–4:00 pm; closed on Sundays. Hours may change on public holidays—call ahead to confirm.
You can call the clinic on (03) 8379 4498. For general information, visit https://vet.dogshome.com/.
To book an appointment, please call the clinic; you can also visit their website for the latest booking information. Because appointments can fill quickly and waits can be long, book well in advance and request the same vet if you want continuity of care.
Consultation fees in Australia aren’t government‑regulated and vary by clinic, so call the clinic for a current quote. Medicare doesn’t cover pets, and there’s no government‑published fee schedule; if your pet needs a procedure, ask for an itemised written estimate and give approval before any add‑ons. If you require urgent or after‑hours care, fees are typically higher. If you have pet insurance or are considering payment plans, ask what options are available and how claims are handled.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic can accept on the day.
The clinic is noted for life‑saving care and lists complex and emergency surgery among its services, so they can manage urgent cases during opening hours—call ahead so the team can prepare. For after‑hours emergencies, check their website or call for current instructions, as after‑hours availability isn’t stated here.
Yes—street parking is typically available near the clinic; please check local signs for time limits or restrictions and allow extra time at busy periods.
Services highlighted by pet owners include desexing and routine surgery, dentistry and dental surgery, complex and emergency surgery, compassionate euthanasia and end‑of‑life care, gentle handling for fear‑reactive or anxious pets, and diabetes diagnosis and management.
Pet owners rate the clinic 4.7/5.0 from 441 reviews, praising compassionate vets and nurses, clear explanations, follow‑up calls, smooth surgeries and fair pricing that supports the shelter. Some feedback mentions long waits and booking lead times, occasional administrative errors or billing surprises, and a few concerns about diagnostic advice or communication at reception.
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Last updated: 10 July 2026