4.2
1,465 reviews
2 gracie st north melbourne vic 3051
#compassionateCare#thoroughVets#adoptionProcessEasy+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the compassionate, gentle care from vets and nurses, particularly during emergencies and end‑of‑life visits. Many reported clear explanations, regular update calls while pets were hospitalised, and successful outcomes after prompt diagnostics and surgery when other clinics couldn’t help. Several appreciated being able to visit pets in ICU and noted thoughtful touches that eased stressful moments. A number of reviewers also mentioned fair value in some cases, including healthcare/pensioner card discounts.
💬Common Feedback & Suggestions
Common concerns centred on pricing and billing transparency, including upfront payment requirements, unexpected extended‑consult charges, and quotes that felt high compared with alternatives. Multiple reviews flagged front‑desk issues—rude or unhelpful reception, poor phone responsiveness, scheduling mix‑ups, long waits, and inconsistent communication. A smaller but serious set of reports cited clinical or administrative errors such as a wrong medication script, lost or delayed test results, cremation/keepsake mix‑ups, and occasional inconsistent diagnoses or worries about overnight care. Overall sentiment skews positive about clinical care and empathy, but service systems and billing clarity were frequent pain points.
🏥Clinic Specialties
- Emergency and critical care hospitalisation
- Soft‑tissue surgery and gastrointestinal obstruction treatment
- End‑of‑life and euthanasia support
- Urinary tract issues and urinary stone surgery
- Dentistry and dental extractions
- Neurology and seizure management
🏷️Keywords
#compassionateCare#emergencyServices#lifeSavingTreatment#clearExplanations#regularUpdates#endOfLifeSupport#pricingConcerns#upfrontPaymentRequired#billingTransparencyIssues#rudeReception#longWaits#hardToReachByPhone#inconsistentCommunication#misdiagnosisReports#cleanlinessMixed#cremationKeepsakeIssues
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written, itemised estimate up front (including consult length) and confirm what may trigger extended‑consult fees.
- Arrive early and allow extra time—late arrivals have been turned away and waits can be long, especially on weekends.
- If your pet will be hospitalised or euthanised, document any keepsake requests (fur clippings, paw prints) and confirm them at discharge.
- Bring prior records and double‑check any prescriptions or labels before administering medication at home.
- Have your healthcare/pensioner card handy and clarify payment policies in advance; weekday appointments may cost less than weekends.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜22:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Lort Smith Animal Hospital is at 24 Villiers St, North Melbourne VIC 3051. If you’re driving, street parking is typically available on Villiers St and nearby streets—check local signage and allow extra time at busy periods. No train/metro/light‑rail station was found within walking distance, so driving is usually easiest; otherwise, check Google Maps for the nearest bus route.
They’re open daily from 8:00 am to 10:00 pm. Hours can change, so call ahead or check the website before you travel.
You can contact the clinic on (03) 9328 3021, and find more information at http://www.lortsmith.com/.
You can book by calling the clinic during opening hours, or check their website for current booking options and any forms or requirements. For urgent cases, head in during opening hours if it’s safe to travel and call ahead so the team can triage; for routine visits, arrive a little early and bring any previous medical records or medications.
Consultation fees in Australia aren’t government‑regulated and vary by clinic, time and case complexity, so call the clinic for a current quote. For any procedure, ask for a written, itemised estimate (including what may trigger extended‑consult fees). As they provide emergency care, after‑hours or urgent visits typically attract higher fees. Pet insurance may help with costs, and some clinics use gap claims or payment‑plan providers—ask what options are available for your situation.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. Policies vary by clinic, so call ahead to confirm what this clinic accepts before your visit.
Yes—Lort Smith Animal Hospital provides emergency and critical care with hospitalisation during its opening hours (8:00 am–10:00 pm daily). For urgent cases, go straight in if it’s safe and call ahead so the team can prepare; if you need help outside these hours, seek a 24/7 emergency hospital.
Yes. Street parking is usually available near the clinic on Villiers St and surrounding streets—check signage for time limits and restrictions, and allow extra time at peak periods.
The clinic’s noted services include: emergency and critical care hospitalisation; soft‑tissue surgery and gastrointestinal obstruction treatment; end‑of‑life and euthanasia support; urinary tract care and urinary stone surgery; dentistry and dental extractions; and neurology and seizure management.
Pet owners rate the clinic 4.1/5.0 (based on 1,727 reviews). Many praise compassionate, gentle care, clear explanations, regular update calls during hospital stays and successful outcomes after prompt diagnostics and surgery; some mentioned being able to visit pets in ICU and felt value was fair in some cases (including healthcare/pensioner card discounts). Common concerns include pricing and billing transparency (upfront payments and extended‑consult charges), front‑desk and phone responsiveness issues, long waits and scheduling mix‑ups, plus occasional clinical/administrative errors (e.g. scripts, results, cremation keepsakes).
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Last updated: 10 July 2026