180 reviews
#compassionateCare#friendlyStaff#clearCommunication+13
Animal Emergency Centre Mount Waverley
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the team’s compassion, professionalism and clear communication during stressful emergencies. Many cited life‑saving care, timely surgery and effective treatment for poisonings, gastro issues and seizures, with regular updates and the option to call overnight. Gentle, unhurried end‑of‑life support and respectful euthanasia were highlighted repeatedly. Several reviewers also appreciated help with insurance claims and transparent explanations of options.
💬Common Feedback & Suggestions
Common concerns focused on very high costs, with some feeling pressured toward inpatient stays or additional tests and a few reporting bill discrepancies or limited price transparency. Waits could be long at busy times, and a handful of reviews mentioned poor communication or sparse updates while pets were ‘out the back’. A recurring theme was inconsistent front‑of‑house manner, with several reports of rudeness or dismissiveness. There were isolated but serious complaints about misdiagnosis or minimal assessment, and mixed experiences with non‑traditional species and wildlife.
🏥Clinic Specialties
- Emergency surgery for foreign bodies and obstructions
- Poisoning and gastrointestinal emergencies
- Seizure stabilisation and neurological emergencies
- End-of-life and euthanasia support
- Exotic small mammal emergencies (rabbits and guinea pigs)
- Overnight hospitalisation and critical monitoring
🏷️Keywords
#compassionateCare#clearCommunication#regularUpdates#lifeSavingTreatment#endOfLifeSupport#emergencySurgery#overnightMonitoring#acceptsExotics#longWaits#triageConcerns#expensiveFees#billingTransparencyIssues#rudeReception#helpfulStaff#insuranceClaimSupport
Overall Ratings
🐾Tips for Pet Owners
- Expect emergency-level pricing; ask for an itemised quote upfront and clarify what’s included before consenting to hospitalisation or tests.
- Call ahead to understand triage and likely wait times, and request regular updates if your pet is taken ‘out the back’.
- Bring your pet insurance details—staff can often help with claims or gap-only payments, but confirm this at admission.
- If your case is non‑critical or species‑specific (e.g., birds, rabbits), ask about clinician experience and consider alternatives if advised.
- Before an overnight stay, confirm the monitoring plan, when you’ll receive updates, and how additional costs will be authorised.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Emergency Centre Mount Waverley is at 37 Blackburn Rd, Mount Waverley VIC 3149. As there isn’t a train/metro/light-rail station within easy walking distance, driving is usually the fastest option. Street parking is typically available nearby—check local signage. If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
Animal Emergency Centre Mount Waverley is open 24/7 for emergencies, including overnight, weekends and public holidays. If you’re on your way with an urgent case, call ahead if it’s safe to do so so the team can prepare.
Call (03) 9803 8122 or visit the website for updates and information: https://www.emergencyvet.com.au/our-network/aec-home/aec-mt-waverley.html/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=aec_mt_waverley
For emergencies you don’t need an appointment—come straight in, but call ahead if it’s safe so the team can prepare. For general enquiries, call to discuss the best next steps or check the clinic’s website for guidance; online booking is often not used for emergency visits.
Consultation fees vary between clinics in Australia and aren’t government‑regulated, and Medicare doesn’t cover pets. Because prices can change—especially for emergency and after‑hours care, which typically costs more—call the clinic for a current quote. If your pet may need procedures, tests or hospitalisation, ask for an itemised written estimate before you consent. If you have pet insurance, enquire about claims, and note that some clinics offer payment options or gap‑only solutions (e.g. VetPay, Afterpay, GapOnly); ask what’s available and any eligibility requirements.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic accepts before you arrive.
Yes—this is an emergency veterinary hospital providing urgent care 24/7, including overnight hospitalisation and critical monitoring.
Street parking is typically available near the clinic; check local signage for any time limits or restrictions. Allow a few extra minutes during busy periods.
As an emergency centre, it focuses on urgent and critical care, including:
- Emergency surgery for foreign bodies and obstructions
- Poisoning and gastrointestinal emergencies
- Seizure stabilisation and neurological emergencies
- End‑of‑life and euthanasia support
- Exotic small mammal emergencies (rabbits and guinea pigs)
- Overnight hospitalisation and critical monitoring
Pet owners rate the clinic 4.0 out of 5.0 (536 reviews), often praising compassionate, professional teams, clear communication, life‑saving emergency care, timely surgeries and respectful end‑of‑life support. Common concerns mention high costs and price transparency, long waits at busy times, occasional front‑of‑house rudeness, and mixed experiences with non‑traditional species and wildlife.
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Last updated: 10 July 2026