225 reviews
249 waverley rd mount waverley vic 3149
#compassionateCare#clearCommunication#thoroughExams+12
High Street Road Animal Hospital
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate team and their clear communication, with many noting thoughtful follow‑up calls and support during stressful times. Reviewers highlighted strong clinical outcomes from surgeries and procedures, swift triage in emergencies, and gentle handling of nervous or reactive pets, with particular strength in cat care. The clinic environment is described as clean and welcoming, and long‑term clients return for years, often travelling past closer vets.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but some concerns recur around pricing and cost transparency, with a few reports of bill shock from additional tests or higher‑than‑expected fees. There were isolated complaints about customer service or administration (e.g., a confusing booking call, paperwork errors) and a serious allegation about a missed vaccination, contrasted by many reports of professionalism. One reviewer also noted the clinic not accepting wildlife and suggested clearer referral guidance. Overall sentiment is strongly favourable, with these issues raised by a minority.
🏥Clinic Specialties
- Dentistry and dental extractions
- Soft tissue surgery and tumour removal
- Foreign body surgery and gastrointestinal care
- Feline medicine and cat boarding (cattery)
- End‑of‑life and euthanasia support
- Puppy school and behaviour‑sensitive handling
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#strongSurgicalOutcomes#emergencyTriage#catFriendly#reactiveDogHandling#cleanClinic#easyParking#shortNoticeAppointments#longTermClients#higherPrices#costTransparencyConcerns#boardingCattery#puppySchool
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and confirm costs for any tests or procedures to avoid bill shock.
- If your pet is unwell, call ahead—reviews note they can triage urgent cases and often fit you in at short notice.
- Parking is limited at the front but there is more at the back; allow a couple of extra minutes on arrival.
- Let the team know if your pet is anxious or reactive—they’re noted for gentle, accommodating handling.
- For wildlife emergencies, phone first or contact a 24‑hour wildlife vet, as they may refer such cases elsewhere.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜19:00 | |||||||
| 08:30〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
High Street Road Animal Hospital is in Mount Waverley, VIC 3149. There isn’t a train or light‑rail station within easy walking distance, so it’s best to drive or check Google Maps for the nearest bus route. Parking is limited at the front with additional parking at the back, and street parking is typically available nearby—always check local signage.
High Street Road Animal Hospital is open Monday to Friday 8:00 am–7:00 pm and Saturday 8:30 am–1:00 pm, and closed on Sunday. Hours may vary on public holidays—call ahead to confirm.
You can contact High Street Road Animal Hospital by phone on (03) 9802 8392 or via their website at https://highstreetrdvet.com.au/.
To book an appointment, call the clinic or enquire via their website. If your pet is unwell, call ahead—reviews note they can triage urgent cases and often fit you in at short notice.
Consultation fees in Australia are not government‑regulated and vary by clinic, so call the clinic for their current consult price. For any tests or procedures, ask for an itemised written estimate before going ahead to avoid bill shock. Medicare does not cover pets; consider pet insurance and be aware some clinics offer payment‑plan options, but availability varies.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what’s available at High Street Road Animal Hospital.
Yes—parking is limited at the front with additional parking at the back of the clinic, and street parking is typically available nearby. Allow a couple of extra minutes on arrival and check local signage for any restrictions.
High Street Road Animal Hospital offers dentistry and dental extractions; soft tissue surgery and tumour removal; foreign body surgery and gastrointestinal care; feline medicine and a boarding cattery; end‑of‑life and euthanasia support; and puppy school with behaviour‑sensitive handling.
Yes—reviews highlight particularly strong feline care, gentle handling of nervous cats, and the clinic offers a cattery for boarding. Let the team know if your cat is anxious so they can accommodate them.
High Street Road Animal Hospital is highly rated at 4.6/5.0 from 180 reviews. Owners praise the caring, compassionate team, clear communication and follow‑up calls, strong surgical outcomes, swift triage in emergencies, and a clean, welcoming clinic; some feedback asks for clearer cost transparency, with occasional concerns about higher‑than‑expected fees or admin mix‑ups.
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Last updated: 10 July 2026