225 reviews
249 waverley rd mount waverley vic 3149
#compassionateCare#clearCommunication#thoroughExams+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the warm, compassionate team and the way vets and nurses take time to explain diagnoses and treatments clearly, with proactive follow‑ups after visits. Many reported swift, effective care in urgent situations (e.g., allergic reactions, emergencies, foreign body surgeries), thoughtful pain‑minimising approaches, and successful recoveries. Cat owners in particular highlighted sensitive, species‑appropriate handling and excellent boarding, and several reviews mentioned kind, supportive end‑of‑life care.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but a recurring theme is higher‑than‑average fees and a few cases of bill shock when extra tests were added without clear upfront estimates. A small number of reviewers cited communication or professionalism issues (e.g., confusion over whether a vaccine was administered, a paperwork error, one report of rudeness) and one noted the clinic does not accept wildlife. Convenience is generally good with short‑notice appointments and onsite parking, though one review noted limited spaces out front. Overall sentiment is strongly in favour of the clinic, with these concerns raised only by a minority.
🏥Clinic Specialties
- Cat-friendly care and cattery boarding
- Soft-tissue surgery and foreign body removal
- Dental procedures and extractions
- Emergency and urgent care
- End-of-life and euthanasia support
- Puppy school and training
🏷️Keywords
#compassionateCare#clearCommunication#followUpCalls#catFriendly#emergencySupport#skilledSurgeons#endOfLifeCompassion#cleanClinic#friendlyStaff#shortNoticeAppointments#parkingOnsite#higherPrices#transparentPricingNeeded#valueForMoney#bookingFriction#longTermClients
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate before consenting to add-on tests or procedures to avoid surprise costs.
- If the front parking is full, use the onsite parking at the back as noted by reviewers.
- Call ahead for urgent issues—several owners were fitted in quickly or seen immediately for emergencies and allergic reactions.
- If your pet is nervous or reactive, let the team know—they’re reported to be very gentle and accommodating.
- For cats, consider their cattery for boarding; many owners praised its cleanliness and attentive care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜19:00 | |||||||
| 08:30〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
High Street Road Animal Hospital is at 527 High St Rd, Mount Waverley VIC 3149. There isn’t a train or light-rail station within easy walking distance, so most owners drive. Street parking is usually available nearby (check signage), and reviewers note onsite parking at the rear if the front is full. If you’re using public transport, check Google Maps for the nearest bus route and stops.
They’re open Monday to Friday 8:00 am–7:00 pm and Saturday 8:30 am–1:00 pm; closed on Sundays. Hours may vary around public holidays—call ahead to confirm.
You can call the clinic on (03) 9802 8392. For more information, visit their website: https://highstreetrdvet.com.au/.
The easiest way is to call the clinic to book. For urgent issues, call ahead so the team can prepare; reviewers mention they often accommodate short‑notice appointments. You can also visit their website for service information.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, so it’s best to call the clinic for a current consultation quote. If your pet may need tests or procedures, ask for an itemised written estimate beforehand to avoid surprises. Emergency or after‑hours care typically attracts higher fees. Pet insurance or payment‑plan options exist in Australia, but availability varies—ask the clinic what they can accept.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans such as GapOnly, VetPay or Afterpay. As offerings vary by clinic, call ahead to confirm what’s available here.
They provide emergency and urgent care during opening hours—call ahead so the team can be ready. For life‑threatening issues outside these hours, head to the nearest 24/7 emergency hospital; note that emergency/after‑hours fees are usually higher.
Yes—reviewers mention a few spots out front and onsite parking at the back; otherwise use street parking along High St Rd and nearby streets, and check signage. Spaces can be limited at peak times.
Services highlighted by owners include cat‑friendly care and a cattery for boarding, soft‑tissue surgery (including foreign‑body removal), dental procedures and extractions, emergency and urgent care, end‑of‑life and euthanasia support, and puppy school/training.
The clinic is well regarded, with a 4.6/5.0 rating from 180 reviews. Owners praise the warm, compassionate team, clear explanations, proactive follow‑ups, gentle cat handling, and effective care in urgent situations. Some mention higher‑than‑average fees and occasional bill shock when extra tests were added—asking for an upfront, itemised estimate is recommended. A few note minor communication issues, and one reported that wildlife isn’t accepted, but overall sentiment is strongly positive.
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Last updated: 10 July 2026