247 reviews
767 whitehorse rd mont albert vic 3127
#compassionateCare#thoroughExams#gentleHandling+14
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ knowledge, thoroughness and clear explanations, often noting multiple treatment options, careful follow‑up and great outcomes (including life‑saving care and accurate thyroid diagnoses). Many highlight compassionate, gentle handling of timid cats and anxious or giant‑breed dogs, plus a calm environment and staff who take time without rushing. Reviewers also appreciated same‑day squeeze‑ins for urgent issues, timely appointments, and transparent or reasonable pricing with no push for unnecessary tests.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with a few concerns raised. Several owners reported brusque or unempathetic front‑desk experiences and a strict lateness policy that led to delays, and a couple struggled to secure an urgent appointment when needed. A handful mentioned pricing worries (particularly medication mark‑ups or higher consult fees), and one post‑op desexing case described complications requiring multiple revisits. There were also isolated disputes about euthanasia recommendations; these are rare compared with the broader pattern of satisfied clients.
🏥Clinic Specialties
- Feline medicine and cat‑friendly handling
- Thyroid and endocrine disorder management
- Emergency and urgent care triage
- Senior pet and palliative support
- Behaviour‑sensitive care for anxious and giant‑breed dogs
- Onsite cattery and cat boarding
🏷️Keywords
#compassionateCare#knowledgeableVets#thoroughExams#gentleHandling#clearCommunication#followUpCalls#emergencySqueezeIns#catFriendly#seniorPetCare#reasonablePricing#pricingConcerns#rudeReceptionReports#strictLatePolicy#postOpComplications#loyalLongTermClients
Overall Ratings
🐾Tips for Pet Owners
- For urgent problems, call ahead—reviews show they often squeeze in emergencies, but availability can vary.
- Arrive a few minutes early to avoid delays due to a strict lateness policy reported by some reviewers.
- Ask for itemised estimates and discuss medication options if you’re price‑sensitive; owners noted transparent quotes but occasional mark‑up concerns.
- Tell the team if your pet is timid or anxious—they’re praised for gentle, patient handling and using treats to build trust.
- If you have a cat, consider the attached cattery/boarding and pop in for quick weigh‑ins to familiarise your pet with the clinic.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
5-Fluorouracil (5-FU) Toxicosis
Abscessation
Acetaminophen (APAP) Toxicosis
Actinomycosis and Nocardia
Acute Abdomen
Acute Diarrhea
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜16:00 | |||||||
| 08:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Elgar Road Veterinary Clinic is on Elgar Rd in Box Hill North, VIC. There isn’t a train or light‑rail station within easy walking distance, so driving is usually simplest; street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to plan the nearest bus route and stop.
They’re open Monday to Friday 8:00 am–7:00 pm and Saturday 8:00 am–4:00 pm; closed Sunday.
You can call (03) 9899 9518 or visit https://elgarvet.com.au/ for clinic information and updates.
To book, please call the clinic during opening hours. For urgent problems, call ahead—reviews suggest they often triage same‑day concerns when they can, but availability varies.
In Australia, veterinary fees aren’t regulated and costs vary by clinic and by the service your pet needs, so call the clinic for a current consultation quote. Medicare doesn’t apply to veterinary care. For any procedure or treatment plan, ask for an itemised written estimate so you know what’s included. Pet insurance can help with eligible costs, and some clinics offer payment‑plan options or gap claims; ask what’s available and any fees.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans; as options vary by clinic, call ahead to confirm what’s accepted here.
They focus on feline medicine and cat‑friendly handling; thyroid and other endocrine disorder management; emergency and urgent‑care triage; senior pet and palliative support; behaviour‑sensitive care for anxious and giant‑breed dogs; and an onsite cattery/cat boarding.
Pet owners rate the clinic 4.7 out of 5 (247 reviews). Feedback highlights knowledgeable, thorough vets with clear explanations and careful follow‑up, compassionate handling of timid cats and anxious or giant‑breed dogs, timely appointments and same‑day squeeze‑ins when possible, and transparent or reasonable pricing, with some noting concerns about brusque front‑desk interactions, a strict lateness policy causing delays, occasional difficulty securing urgent slots, pricing worries (especially medication mark‑ups or higher consult fees), and an isolated post‑op complication.
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Last updated: 10 July 2026