247 reviews
elgar rd box hill vic 3128
#compassionateCare#knowledgeableVets#thoroughExams+12
What owners report about visiting
1 community reports｜1/5 details added｜Updated 7/20
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being compassionate, gentle and extremely knowledgeable, with many noting thorough examinations, clear explanations and thoughtful follow-up. Several pets were saved or significantly improved under their care, including complex thyroid cases and trauma emergencies, and anxious or timid animals were handled patiently with treats and time. Many long-term clients mentioned years to decades of loyalty and said appointments often run on time, with emergencies fitted in when needed. Reviewers also appreciated transparent communication, reasonable or standard pricing, and the convenience of an on-site cattery.
💬Common Feedback & Suggestions
Critical feedback was uncommon but present. A few reviewers reported brusque or unempathetic front-desk interactions, difficulty getting urgent appointments, or strict lateness policies that led to long waits or being turned away. Pricing concerns came up for some, including higher consult fees or medication mark-ups, and one owner felt overcharged; one case cited post‑desexing complications and a couple disagreed with euthanasia recommendations. Overall sentiment was strongly positive, with suggestions centring on clearer aftercare communication, upfront cost estimates, and more flexible handling of urgent queries.
🏥Clinic Specialties
- Feline medicine and cat-friendly handling
- Emergency and trauma care
- Endocrine disorders (thyroid disease, diabetes)
- End-of-life and palliative care
- Rabbit care and advice
- On-site cat boarding (cattery)
🏷️Keywords
#compassionateCare#thoroughExams#gentleHandling#clearCommunication#followUpCalls#emergencyFitIns#catFriendly#reasonablePrices#transparentPricing#noUpselling#rudeReception#appointmentOnTime#strictLatenessPolicy#medicationPriceConcerns#postOpComplications#catteryOnsite#longTermLoyalty
Overall Ratings
🐾Tips for Pet Owners
- Book ahead for routine visits; for urgent issues, call first as the team often fits in emergencies.
- If cost is a concern, ask for an itemised estimate and discuss medication pricing options before dispensing.
- Arrive a few minutes early to avoid delays, as the clinic runs on time and can be strict about late arrivals.
- Bring a list of questions—vets here take time to explain, but detailed follow-ups may require a booked appointment.
- Cat owners can consider using the attached cattery for convenient boarding alongside veterinary oversight.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
5-Fluorouracil (5-FU) Toxicosis
Abscessation
Acetaminophen (APAP) Toxicosis
Actinomycosis and Nocardia
Acute Abdomen
Acute Diarrhea
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜16:00 | |||||||
| 08:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Box Hill Veterinary Hospital is at 767 Whitehorse Rd, Mont Albert VIC 3127, in Melbourne’s east near Box Hill North. There isn’t a train or light-rail station within an easy walking distance, so driving or taking a bus is usually simplest—use Google Maps to find the best bus route. Street parking is typically available nearby; check local signage for any time limits.
They’re open Monday to Friday 8:00 am–7:00 pm and Saturday 8:00 am–4:00 pm, and closed on Sunday. Hours may differ on public holidays—call ahead to confirm.
You can call (03) 9899 9518 or visit https://elgarvet.com.au/ for general enquiries and information.
You can book by calling the clinic during opening hours or by visiting their website to enquire about available appointment options. For urgent problems, call first as the team often fits in emergencies when possible.
Veterinary fees in Australia aren’t regulated and vary by clinic, and Medicare doesn’t cover pets. For the current consult fee, call the clinic and ask for an itemised written estimate for any procedure. If you need after-hours emergency care at a 24/7 hospital, fees are typically higher. Pet insurance and payment-plan options may help with costs—ask your insurer and the clinic what’s possible.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans; options vary by clinic, so call ahead to confirm what’s accepted here.
They can see urgent and trauma cases during opening hours and, based on reviews, often fit in emergencies when possible. For after-hours help, contact a 24/7 emergency veterinary hospital; if you’re unsure where to go, check their website or call for advice.
Yes—reviews highlight gentle, cat-friendly handling and a strong focus on feline medicine, and there’s an on-site cattery for convenient boarding.
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Last updated: 10 July 2026