1,125 reviews
133 market rd werribee vic 3030
#compassionateCare#friendlyStaff#clearCommunication+12
What owners report about visiting
No owner reports yet｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
No questions from owners yet.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
Light up the pet care map together
This clinic still has some missing info — help more pets find a clinic their families can trust.
Clinic map clarity
Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the kindness, empathy and professionalism of the vets, nurses and reception team. Many highlighted thorough explanations, regular updates and not feeling rushed, even in stressful emergencies or end‑of‑life situations. Successful outcomes after surgeries and critical care (including snakebite, splenectomy, fracture repair, neurology and dental cases) were frequently mentioned. The hospital environment was also commended as clean, spacious and thoughtfully designed with separate areas and good parking.
💬Common Feedback & Suggestions
While reviews are largely positive, several owners reported very long emergency wait times with inconsistent triage communication and few updates. A number of reviews raised serious concerns about pricing—describing fees as very high, invoices needing close scrutiny, and occasional billing errors—along with a perception in some cases of being money‑focused. There were also a few reports of misdiagnosis or inappropriate treatment and distressing outcomes, plus admin issues such as abrupt rescheduling, rude interactions and a lost carrier. One reviewer noted being turned away during a bypass, which added to frustration.
🏥Clinic Specialties
- Emergency and critical care
- Orthopaedic surgery and fracture repair
- Neurology and MRI diagnostics
- Exotic and avian medicine (rabbits, birds, turtles)
- Oncology and cancer care
- Dentistry and dental assessments
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExplanations#endOfLifeSupport#specialistServices#exoticPetExpertise#emergencyCare#longWaits#costConcerns#expensiveFees#cleanFacilities#separateWaitingAreas#parkingAvailable#adminIssues#billingErrors#followUpUpdates
Overall Ratings
🐾Tips for Pet Owners
- For emergencies, call ahead to confirm capacity and triage status, as the hospital can go on bypass during peak times.
- Ask for a written, itemised estimate and clarify which tests or treatments are essential versus optional; review the invoice carefully before paying.
- Expect triage‑based waits (sometimes lengthy); bring essentials for you and your pet and request periodic updates.
- Double‑check your booking and arrival time, and clarify the lateness policy to avoid rescheduling or fees.
- If facing end‑of‑life decisions, request a quiet room and keepsakes (such as paw or nose prints), which other owners found meaningful.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Werribee is at 25 Princes Hwy, Werribee VIC 3030. There isn’t a train, metro or light‑rail station within easy walking distance, so driving is usually best; street parking is typically available nearby—check local signage and time limits. If you’re using public transport, use Google Maps to find the nearest bus route and stops for your trip.
Opening hours can vary, especially for emergency care, so please check the website or call the clinic for the latest times and triage status; during peak periods the hospital can go on bypass.
Call (03) 8721 1414. You can also visit the hospital’s website: https://www.emergencyvet.com.au/our-network/greencross-vet-hospital.html/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=greencross_vet_hospital. For urgent cases, call ahead before you leave so the team can advise on triage and capacity.
To book, call the clinic to arrange a time with the team. For emergencies, call ahead to confirm capacity and triage status, then come straight in if your pet is unstable; bring any previous records, medications and ID, and allow for triage‑based wait times.
Consultation fees vary by clinic and case and are not government‑regulated in Australia, and Medicare does not cover pets. For a current quote, call the clinic and ask for a written, itemised estimate for any tests or procedures. As an emergency/after‑hours hospital, fees are typically higher after hours and for urgent presentations. If you have pet insurance, check your policy; some insurers support on‑the‑spot gap claims, and some clinics offer payment plans—ask what options are available before treatment.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what’s accepted at this hospital.
Yes—this hospital provides emergency and critical care. Call ahead to confirm current capacity and triage status, as wait times can be lengthy and the hospital may go on bypass during peak periods; if your pet is unstable, head straight in while someone calls en route.
Yes—street parking is typically available near the clinic; please check local signage and time limits. Many owners also mention there’s good parking, but it can be busier during peak emergency times, so allow extra time to park.
Greencross Vets Werribee offers specialised services including emergency and critical care, orthopaedic surgery and fracture repair, neurology with MRI diagnostics, exotic and avian medicine (rabbits, birds, turtles), oncology and cancer care, and dentistry with dental assessments.
Pet owners rate the hospital 4.2/5.0 from 1,156 reviews. Feedback praises the team’s kindness, empathy and professionalism, thorough explanations and updates, successful outcomes after complex surgeries and critical care, and clean, spacious facilities with separate areas. Common concerns include long emergency wait times with occasional triage communication gaps, high/expensive fees with the need to scrutinise invoices, and some admin issues.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds
Other veterinary clinics near Werribee
Clinics with Similar Features
Source: Google Maps
Last updated: 10 July 2026