Greencross Vet Hospital at the University of Melbourne
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and calm, with many noting clear explanations, frequent updates and feeling unhurried even in stressful situations. Numerous reviews describe strong clinical outcomes in emergencies and surgery (e.g., splenectomy, fracture repair, IVDD care), plus excellent support during euthanasia. Several highlighted skilled specialists (neurology, oncology, dentistry) and confident care for exotics like rabbits, birds and turtles. The facility itself is described as clean, spacious and well laid out, with separate animal zones and good parking.
💬Common Feedback & Suggestions
While the tone is largely positive, recurring concerns include long waits (sometimes many hours) and occasional triage or communication lapses during busy emergency periods, including being diverted when on bypass. Pricing draws strong criticism from some reviewers, who felt costs were very high, occasionally unexpected, or required deposits, with a few alleging overcharging; others appreciated upfront quotes and cost explanations. A small number reported misdiagnosis or unnecessary tests, appointment mix‑ups, or brusque front‑desk interactions, and one noted lost property not being labelled. Overall, most experiences were favourable, but several owners recommend scrutinising invoices and setting expectations about wait times.
🏥Clinic Specialties
- 24/7 emergency and critical care
- Exotic and avian medicine
- Neurology and spinal surgery
- Oncology and cancer care
- Orthopaedic surgery and fracture repair
- Dentistry and dental care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For emergencies, call ahead to check if they are on bypass and ask about expected wait times; bring water, snacks and something to occupy you during potential delays.
- Request an upfront, itemised estimate and discuss which tests are essential for your pet’s case; review the invoice before paying.
- If you have an exotic pet (rabbit, bird, reptile), ask to book with an exotics‑trained vet when you make the appointment.
- Label carriers and belongings with your name and contact details to avoid mix‑ups when leaving items at the hospital.
- If your pet is anxious, ask for a quieter spot in the separated waiting areas or let reception know on arrival.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vet Hospital at the University of Melbourne is at 250 Princes Hwy, Werribee VIC 3030. Driving is usually the easiest option; street parking is typically available nearby—check local signage. There isn’t a train, metro or light-rail station within easy walking distance, so consider driving or using Google Maps to find the nearest bus route.
The hospital operates 24/7 for emergency and critical care. For non-urgent visits, you can call ahead to discuss availability and expected wait times.
Call (03) 8721 1414. You can also see service information at https://www.emergencyvet.com.au/our-network/greencross-vet-hospital.html/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=greencross_vet_hospital
For emergencies, you can arrive any time, day or night; it’s best to call ahead to check current wait times and whether the hospital is on bypass. For specialist or exotics consults, contact the hospital to discuss referral requirements and booking options, and bring any previous records or test results.
Veterinary fees in Australia aren’t regulated and vary by clinic and the care your pet needs, and Medicare doesn’t cover pets. Call the hospital for a current quote, and ask for an itemised written estimate for any procedure. As a 24/7 emergency hospital, after-hours fees are typically higher. If you have pet insurance or are considering payment-plan options, check your insurer’s terms and ask the clinic what they can support.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay). Some also support pet-insurance gap claims or payment plans (e.g. VetPay, Afterpay). Call ahead to confirm what’s available at this hospital.
Yes—this is a 24/7 emergency and critical care hospital. During busy periods there can be long waits and the hospital may go on bypass, so call ahead for triage advice, current status and expected wait times.
Yes, street parking is typically available near the hospital on and around Princes Hwy; please check local signs for any time limits or restrictions and allow extra time during busy periods.
Services noted include 24/7 emergency and critical care, exotic and avian medicine, neurology and spinal surgery, oncology and cancer care, orthopaedic surgery and fracture repair, and dentistry and dental care.
Yes, they see exotic species, with reviews mentioning care for rabbits, birds and turtles; ask to book with an exotics-trained vet when you make your appointment.
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