4.2
1,156 reviews
250 princes hwy werribee vic 3030
#compassionateCare#clearCommunication#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the compassionate, patient care from vets, nurses and reception, with clear explanations and regular updates that helped them make informed decisions. Many reported excellent outcomes in emergencies and complex cases (e.g., snakebite, splenectomy, orthopaedics, neurology/IVDD), along with thoughtful end‑of‑life support. The facility itself is noted as clean, spacious and well laid out, with separate waiting areas and convenient parking.
💬Common Feedback & Suggestions
While most reviews are positive, a notable number raised concerns about long waits—sometimes many hours—especially overnight, and occasional lack of updates during triage. Pricing is a recurring pain point, with several reviews describing very high or variable costs, deposit requirements, billing errors, or pressure to authorise additional tests. A few reviewers reported misdiagnosis or treatment decisions they felt were inappropriate, as well as isolated experiences of rudeness or poor scheduling/communication at the front desk. There were also rare reports of lost belongings and distressing experiences during bypass or triage in emergencies.
🏥Clinic Specialties
- Emergency and critical care
- Orthopaedic surgery and fracture repair
- Neurology and spinal/IVDD care
- Oncology and cancer care
- Exotic and avian medicine
- Dentistry and dental specialist care
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExplanations#lifeSavingTreatment#endOfLifeSupport#exoticsExpertise#surgerySuccess#cleanFacilities#separateWaitingAreas#ampleParking#longWaits#highCosts#transparentEstimates#billingIssues#friendlyReception#open24Seven
Overall Ratings
🐾Tips for Pet Owners
- For emergencies, expect triage and potentially long waits; call ahead, bring essentials, and ask how urgent your pet’s case is likely to be.
- Request an itemised estimate up front, discuss the cost–benefit of recommended tests or treatments, and check your invoice carefully before paying.
- If you’re a senior or have membership/insurance, ask about any applicable discounts or claims support at reception.
- Label carriers and any personal items with your name and number to avoid mix‑ups when admitted.
- For exotic pets (birds, rabbits, reptiles), book ahead and request the exotics team noted by other owners.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets is in Werribee, VIC 3030. As there isn’t a train or light-rail station within easy walking distance, driving is usually simplest; street parking is typically available nearby (check local signage). Otherwise, use Google Maps to plan a bus route and walking directions, and call to enquire if you need more detailed directions.
Greencross Vets is open 24 hours a day, 7 days a week for emergencies and urgent care. If your visit is non-urgent, consider calling ahead to plan the best time to come in.
You can reach the clinic on (03) 8721 1414 and find more information at https://www.emergencyvet.com.au/our-network/greencross-vet-hospital.html/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=greencross_vet_hospital
To book, call the clinic; for emergencies, call ahead and head straight in as directed by the team. You can also visit the clinic’s website for service information and current guidance on appointments.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic and time of day, so call the clinic for a current quote. For any procedure, ask for an itemised written estimate; after‑hours and emergency fees are typically higher. Medicare doesn’t cover pets, so consider pet insurance and, if needed, ask about payment‑plan options in general terms.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans; call ahead to confirm what’s available at this clinic.
Yes—Greencross Vets provides 24/7 emergency and critical care. Expect triage on arrival and, during busy periods (especially overnight), possible waits; call ahead for guidance so the team can prepare.
Greencross Vets offers emergency and critical care, orthopaedic surgery and fracture repair, neurology and spinal/IVDD care, oncology and cancer care, exotic and avian medicine, and dentistry (including dental specialist care).
Yes—Greencross Vets treats exotics such as birds, rabbits and reptiles. For the smoothest visit, book ahead and mention your pet’s species so you can be scheduled with the exotics/avian team.
Yes—street parking is typically available near the clinic in Werribee; please check local signs for any restrictions or time limits. Allow a little extra time during busy periods.
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Last updated: 10 July 2026