West Footscray Veterinary Clinic

📊 **Overall Ratings** - Medical Expertise: 81% satisfied - Service Attitude: 85% satisfied - Convenience: 72% satisfied - Pricing: 74% satisfied - Cleanliness: 80% satisfied - Recommendability: 87% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the friendly, caring team and vets who take time to explain options and handle anxious pets gently. Many reported being accommodated at short notice and said treatments were effective, with cases like Addison’s disease care, urinary issues resolved (including successful PU surgery), and imaging performed without unnecessary sedation. Several noted thoughtful follow‑up calls and fair, reasonable fees compared with other clinics. 💬 **Common Feedback & Suggestions** While the tone is largely positive, reviewers mentioned some operational frustrations: occasional long waits, difficulty getting through on the phone, and one report of the clinic closing earlier than stated, plus an out‑of‑date Sunday schedule. A few serious competence concerns were raised, including an unreadable X‑ray forwarded to an ER, one expired vaccination, rushed or incorrect assessments, and limited expertise with some exotics (e.g., ferrets). There were isolated comments about cleanliness (a dirty towel, one saying unsanitary) against several praising cleanliness, and a handful of pricing complaints about rising costs, inconsistent quotes, and reluctance to provide medication scripts. End‑of‑life care was mostly compassionate, though one reviewer described a distressing euthanasia experience. 🏥 **Clinic Specialties** - Urgent and same‑day appointments - Feline urinary obstruction management and PU surgery - Endocrine disease management (Addison’s disease) - Imaging without unnecessary sedation - Rabbit handling and care - Compassionate end‑of‑life care 🏷️ **Tags** #compassionateCare #experiencedVets #gentleHandling #shortNoticeAppointments #clearCommunication #followUpCalls #affordablePricing #emergencyCare #longWaits #phoneDifficulties #inconsistentQuotes #exoticPetLimitations #cleanFacility #mixedCleanliness #referralSupport #parkingIssues 🐾 **Tips for Pet Owners** - Book ahead where possible and allow extra time, as waits and delays were reported by several owners. - Call to confirm opening hours (especially Sundays) and your appointment on the day to avoid any timing or early‑closure issues. - Discuss costs up front and request an itemised estimate; if medications are needed, ask about a written script so you can compare pharmacy pricing. - If you have an exotic pet (e.g., ferret), confirm in advance that an experienced vet is available for that species. - For anxious or reactive pets, let the team know on arrival—they have been accommodating and can help minimise contact with other animals.