123 reviews
794 burwood hwy ferntree gully vic 3156
#compassionateCare#friendlyStaff#clearCommunication+13
Mountain Gate Veterinary Clinic
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the warm, compassionate team and the vets’ gentle, thorough approach. Many reported excellent outcomes from procedures and emergencies (from desexing and dental work to knee and eye surgeries), and said anxious or reactive pets were handled patiently. Same-day bookings, being fit in after hours for urgent issues, and clear communication around care were common positives. Pricing was often described as fair or affordable for the level of care.
💬Common Feedback & Suggestions
Reviews are largely positive, but a few serious concerns were raised. Some owners reported distressing end-of-life experiences or difficult blood collections, citing trouble placing catheters, limited explanation, and, in one case, a safety incident where a cat escaped. Several commenters felt prices had increased, mentioned a high medication markup, or noted quotes changing at the counter. Minor notes included limited parking, occasional busy periods or appointment mix-ups, and one reviewer wanting better continuity with the same vet.
🏥Clinic Specialties
- Desexing and routine surgery
- Orthopaedic knee surgery
- Emergency and after-hours care
- Dentistry and dental extractions
- Rabbit and small mammal care
- End-of-life and home euthanasia support
🏷️Keywords
#compassionateCare#gentleHandling#anxiousPetsHandled#thoroughExams#clearCommunication#emergencyAccommodations#sameDayAppointments#fairPricing#pricingConcerns#transparentQuotes#longTermClients#cleanFacility#limitedParking#followUpSupport#endOfLifeCare#surgicalOutcomes
Overall Ratings
🐾Tips for Pet Owners
- Call ahead if your pet needs urgent care; reviewers were often fit in the same day or after hours for emergencies.
- Discuss costs up front and request an itemised estimate; some owners noted price increases and a medication markup.
- If your pet is anxious or reactive, let the team know when booking so they can take extra time to settle them.
- Allow extra time for parking as spaces out front are limited and can be tricky due to a slip lane.
- If facing euthanasia, ask the team to explain the process clearly and consider the at‑home option mentioned by reviewers.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜19:00 | |||||||
| 09:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Mountain Gate Veterinary Clinic is located at 718 Burwood Hwy, Ferntree Gully VIC 3156. As there isn’t a train or light‑rail station within easy walking distance, driving is usually easiest. Street parking is available nearby—spaces out front can be limited due to a slip lane, so allow extra time and check signage. If you’re using public transport, check Google Maps for the nearest bus route.
Mountain Gate Veterinary Clinic is open Mon–Fri 8:30 am–7:00 pm and Sat 9:00 am–1:00 pm, and closed on Sundays.
The easiest way to contact Mountain Gate Veterinary Clinic is by phone on (03) 9752 2900. You can also find details on their website: https://mountaingatevet.com.au/
To book an appointment, call the clinic or use the contact options on their website. For urgent or after‑hours concerns, call ahead so the team can advise and fit you in if possible.
Consultation fees vary by clinic in Australia, aren’t government‑regulated, and Medicare doesn’t cover pets. Call the clinic for a current quote, and if a procedure is recommended, ask for an itemised written estimate. If you need care after hours, be aware fees are typically higher. Pet insurance and payment‑plan options (e.g. VetPay, Afterpay, GapOnly) may help with costs—ask the clinic what they accept.
Clinics in Australia commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans. Please call ahead to confirm what Mountain Gate Veterinary Clinic accepts.
Yes—Mountain Gate Veterinary Clinic lists emergency and after‑hours care among its services, and reviewers report being fit in for urgent issues. Call ahead for availability and immediate advice before you travel.
Yes—street parking is available near the clinic, but spaces out front are limited and can be tricky due to a slip lane. Allow extra time and check local signage; no nearby paid car park was identified.
The clinic offers desexing and routine surgery, orthopaedic knee surgery, dentistry and dental extractions, rabbit and small mammal care, emergency and after‑hours care, and end‑of‑life support including home euthanasia.
Pet owners rate Mountain Gate Veterinary Clinic 4.8/5.0 from 313 reviews. Highlights include a warm, compassionate team, gentle handling of anxious pets, thorough exams, clear communication, strong surgical outcomes, and same‑day appointments. Feedback notes limited parking, a few difficult end‑of‑life experiences or blood collections, some price increases/medication mark‑ups or changing quotes, occasional busy periods or mix‑ups, and a desire for continuity with the same vet. Satisfaction scores: Medical 84%, Service 91%, Convenience 89%, Pricing 82%, Cleanliness 91%, Recommendability 92%.
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Last updated: 10 July 2026