313 reviews
718 burwood hwy ferntree gully vic 3156
#compassionateCare#gentleHandling#anxiousPetsHandled+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the warm, caring team and how both vets and nurses take time to explain options and answer questions. Many cited trustworthy clinical care across routine and complex cases, including successful surgeries, dental work and compassionate end‑of‑life support. Reviewers also appreciated being fit in at short notice and the convenience of an accessible location and linked records within the network.
💬Common Feedback & Suggestions
A small but recurring theme is cost and transparency: several owners reported unexpected charges, tests or medicines provided without clear prior pricing, and a couple of billing/insurance or debt‑collection disputes. There are a few isolated clinical concerns, including one report of a serious injury being missed and another of rough handling and poor communication during an eye exam, plus one negative euthanasia experience. One reviewer noted a dirty consult room, and another wished for better continuity by seeing the same vet for post‑op follow‑ups. Overall, reviews are largely positive, but clearer upfront estimates and communication would address most concerns.
🏥Clinic Specialties
- Dentistry and dental extractions
- Soft tissue surgery and post‑operative care
- End‑of‑life and euthanasia support
- Exotic and pocket pet medicine
- Chronic disease management
- Second opinions and treatment planning
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#helpfulNurses#endOfLifeSupport#skilledSurgery#dentalCare#exoticPets#thoroughExplanations#quickAppointments#convenientLocation#networkedRecords#pricingConcerns#costTransparency#cleanlinessIssues#continuityOfCare
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and discuss costs before authorising tests or medications.
- Let reception know your pet‑insurance status at booking and check‑in to avoid pre‑existing condition issues.
- If continuity matters, request follow‑ups with the same vet who handled your pet’s surgery or case.
- For urgent issues, call to check for cancellations—several reviewers were fitted in on short notice.
- If you visit regularly, ask about preventive‑care plans or memberships that some reviewers found cost‑saving.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜18:00 | |||||||
| 09:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Ferntree Gully is at 794 Burwood Hwy, Ferntree Gully VIC 3156. The easiest way to get there is to drive; street parking is typically available nearby—check local signage and time limits. There isn’t a train or light‑rail station within easy walking distance in this area, so consider planning a local bus route via Google Maps if you’re using public transport.
They’re open Monday to Friday 8:30am–6:00pm and Saturday 9:00am–5:00pm, and closed on Sunday.
You can call the clinic on (03) 7001 5581 or visit their website: https://www.greencrossvets.com.au/vets/ferntree-gully/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=ferntree_gully
You can book by calling the clinic or visiting their website to view appointment options. For urgent needs, call to check for cancellations as owners report they’re often able to fit pets in at short notice.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation costs vary by clinic and case. For an accurate, current quote, call the clinic and ask for an itemised written estimate for any tests, procedures or medications before you authorise them. If you have pet insurance or prefer payment‑plan options, ask what they can process and whether any upfront payment is required.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
The clinic provides a range of services, including:
- Dentistry and dental extractions
- Soft tissue surgery and post‑operative care
- End‑of‑life and euthanasia support
- Exotic and pocket pet medicine
- Chronic disease management
- Second opinions and treatment planning
Yes—exotic and pocket pet medicine is listed among their services. Call ahead to confirm your pet’s species and whether a specific vet is available for that appointment.
Yes—street parking is typically available on or near Burwood Hwy by the clinic; please check local signage and time limits. No nearby paid car park was identified.
The clinic is well reviewed, with a 4.6/5.0 rating from 123 reviews. Owners praise the warm, caring team, clear explanations, help with both routine and complex cases (including surgery and dental work), compassionate end‑of‑life care, quick appointments and the convenience of the location and networked records. Common feedback suggests clearer upfront pricing and estimates would help, and there are a few isolated concerns about clinical follow‑up, cleanliness and continuity with the same vet.
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Last updated: 10 July 2026