123 reviews
794 burwood hwy ferntree gully vic 3156
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vet’s knowledge, thoroughness and genuine care, with many long-term clients saying they wouldn’t go anywhere else. Reviews highlight successful outcomes for issues like epilepsy management, dental work and desexing, as well as calm, kind handling of nervous pets and supportive end-of-life care. Staff are often described as friendly, compassionate and happy to answer questions, and several reviewers felt pricing was fair or reasonable.
💬Common Feedback & Suggestions
A cluster of recent reviews report poor phone manner and rude interactions, including being hung up on, particularly at reception. A few people said they were refused services if not existing clients (e.g., puppy classes) or when disclosing an anxious, muzzled dog, which left a negative impression. One cat owner felt unwelcome after being asked to leave the room for a procedure, and opinions on cost are mixed, with some calling it pricey or overcharging despite many positive value comments. Overall sentiment is strongly positive, but communication and access policies were the main pain points.
🏥Clinic Specialties
- Dentistry and dental extractions
- Desexing and spey/neuter
- Chronic disease management (e.g. epilepsy)
- Emergency and life-saving care
- Vaccinations and preventive care
- End-of-life and home euthanasia
🏷️Keywords
#compassionateCare#knowledgeableVet#friendlyStaff#longTermClients#clearExplanations#fairPricing#perceivedOvercharging#rudeReception#phoneMannerIssues#turnedAwayNonClients#anxiousDogPolicy#smallPractice#walkInsMentioned#cleanClinic#euthanasiaSupport
Overall Ratings
🐾Tips for Pet Owners
- If you’re not an existing client, confirm eligibility for services like puppy classes before booking.
- For anxious or reactive pets, discuss handling policies and sedation options ahead of time, especially if you plan to use a muzzle.
- If you prefer to stay with your pet during vaccinations or procedures, request this in advance so expectations are clear.
- Ask for an itemised estimate and follow-up plan for ongoing issues (e.g. ear infections) to keep costs predictable.
- As a small, popular clinic, booking ahead for non-urgent visits can help you secure your preferred time.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜12:00 | |||||||
| 08:30〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Foothills Veterinary Clinic is at 101 Station St, Ferntree Gully VIC 3156. As there isn’t a train or light-rail station within easy walking distance, most people drive or use a local bus—check Google Maps for the best route. Street parking is typically available nearby; please check local signage.
They’re open Monday to Friday 8:30am–6:00pm and Saturday 8:30am–12:00pm; there are no listed Sunday hours, so check ahead for any updates around public holidays or seasonal changes.
You can call the clinic on (03) 9752 3555 or visit their website at http://www.foothillsvet.com.au/.
The quickest way to book is to call the clinic, and you can also visit their website for service information. For non-urgent visits, book ahead to secure your preferred time; if your pet needs urgent attention, phone first to check availability, as walk-ins may be accommodated only if appropriate.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, and Medicare does not cover pets. Call the clinic for a current consultation quote, and if a procedure is recommended, ask for an itemised written estimate. Because they provide emergency care, be aware that after-hours fees are typically higher. Pet insurance and some payment-plan options (e.g., VetPay, Afterpay, GapOnly-style claims) can help with costs—check your policy and ask the clinic what they can process.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans—call ahead to confirm what this clinic accepts before your visit.
Yes—emergency and life-saving care is listed among their services. For after-hours availability or any referral arrangements, call ahead to confirm, and note that after-hours fees are generally higher at veterinary hospitals in Australia.
Yes, street parking is typically available around the clinic; please check local signage for time limits or restrictions.
They’re noted for dentistry and dental extractions, desexing (spey/neuter), chronic disease management (e.g., epilepsy), emergency and life-saving care, vaccinations and preventive care, and end-of-life care including home euthanasia.
Pet owners rate the clinic highly at 4.5 out of 5.0 from 79 reviews. Feedback praises knowledgeable, thorough vets, kind handling of nervous pets, good outcomes for issues like epilepsy, dental work and desexing, and compassionate end-of-life support; many also describe pricing as fair. Common criticisms mention poor phone manner or rude interactions at reception, some services limited to existing clients, concerns around handling policies for anxious/muzzled dogs, and mixed views on cost. Overall sentiment is strongly positive.
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Other veterinary clinics near Ferntree Gully
313 reviews
718 burwood hwy ferntree gully vic 3156
#compassionateCare#gentleHandling#anxiousPetsHandled+13
Source: Google Maps
Last updated: 10 July 2026