227 reviews
73 arthur st vic
#compassionateCare#knowledgeableVets#friendlyStaff+13
East St Albans Veterinary Clinic
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s caring, compassionate approach—especially noting Dr Louise for her empathy, clear explanations and listening. Many reported strong outcomes from surgeries and procedures (desexing, dental extractions, skin mass removals) and long‑term, knowledgeable care that kept pets comfortable for years. Pricing is frequently described as reasonable and not pushy with unnecessary tests, and the walk‑in model lets pets be seen quickly without appointments.
💬Common Feedback & Suggestions
A recurring concern is the male vet’s bedside manner, with multiple reviewers describing him as rude, condescending or abrupt, and some feeling rushed or insufficiently examined or informed. A few owners reported handling issues with reactive or large dogs, mixed experiences around euthanasia presence, and occasional quote-to-bill discrepancies. There are isolated but serious complaints about misdiagnosis or a wrong treatment and delayed communication of results. The walk‑in system can mean waits, and a small number of reviewers were turned away (e.g., not taking new clients or COVID‑era policy).
🏥Clinic Specialties
- Soft‑tissue surgery and skin mass removal
- Dentistry and dental extractions
- Compassionate euthanasia and end‑of‑life support
- Walk‑in consultations and same‑day care
- Second opinions and clear treatment explanations
- Senior pet care and chronic disease management
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#knowledgeableVets#reasonablePricing#walkInClinic#skilledSurgery#euthanasiaSupport#longTermClients#rudeOrAbruptVetReports#handlingReactiveDogsIssues#misdiagnosisConcerns#priceDiscrepancies#waitTimes#refusedNewClients#notPushyWithTests
Overall Ratings
🐾Tips for Pet Owners
- If you prefer a gentler bedside manner, request to see Dr Louise—many reviewers specifically praise her empathy and communication.
- Arrive early or avoid peak times, as this is a walk‑in clinic and waits of around 40 minutes were occasionally reported.
- Ask for an itemised quote and confirm fees at check‑in to avoid any phone‑to‑counter price discrepancies.
- If your dog is reactive or anxious, let staff know upfront and discuss a handling plan or a quieter area before the consult.
- Discuss your wishes around euthanasia in advance so the team can accommodate whether you want to be present where possible.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜11:30 | |||||||
| 09:00〜12:30 | |||||||
| 12:30〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
East St Albans Veterinary Clinic is at 73 Arthur St, Saint Albans VIC 3021. As there’s no train or light‑rail station within easy walking distance, most owners drive; street parking is typically available on Arthur St and nearby—please check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stop for your trip.
The clinic is open Monday to Friday 9:00 am–11:30 am and 12:30 pm–5:00 pm, and Saturday 9:00 am–12:30 pm; it is closed on Sunday.
To contact East St Albans Veterinary Clinic, please call (03) 9367 8403.
You don’t need to book—East St Albans Veterinary Clinic operates as a walk‑in clinic. Check in at reception on arrival; waits can occur at busy times, so arriving early can help. If you prefer a particular vet, you can ask to see Dr Louise when you check in, subject to availability.
Veterinary consultation fees in Australia aren’t government‑regulated, there’s no government‑published fee schedule, and Medicare does not cover pets, so prices vary by clinic and case—please call the clinic for its current consult fee. For any procedure, ask for an itemised written estimate before treatment. If you have pet insurance, ask about on‑the‑spot claiming, and if you need flexibility, enquire whether payment‑plan options are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
Services highlighted by reviewers include soft‑tissue surgery and skin mass removal, dentistry and dental extractions, compassionate euthanasia and end‑of‑life support, walk‑in consultations and same‑day care, second opinions with clear explanations, and senior‑pet care and chronic disease management.
Pet owners rate East St Albans Veterinary Clinic 4.5 out of 5 (227 reviews), with strong feedback on medical expertise, cleanliness and reasonable pricing. Many praise the caring, compassionate approach—especially Dr Louise’s empathy and clear explanations—and good outcomes from surgeries, dental work and long‑term care. Common feedback includes an abrupt bedside manner from the male vet, wait times due to the walk‑in system, handling challenges with reactive dogs, occasional quote‑to‑bill discrepancies and isolated misdiagnosis concerns.
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Last updated: 10 July 2026