227 reviews
73 arthur st saint albans vic 3021
#compassionateCare#friendlyStaff#clearCommunication+13
What owners report about visiting
3 community reports｜3/5 details added｜Updated 8/12
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
An owner has reported bringing their pet here for a consultation.
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What owners say
An owner reported seeing the vet successfully without an appointment — still awaiting more confirmation.
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What owners say
An owner reported waiting under 30 minutes last time — still awaiting more confirmation.
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What owners say
Awaiting owner input on cost explanations.
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses as caring, compassionate and knowledgeable, with many loyal clients returning for decades. Dr Louise is frequently singled out for her gentle manner, clear explanations and reliable diagnostics, plus successful outcomes from surgeries and procedures. Many felt prices were reasonable and transparent, with no pressure for unnecessary tests, and several appreciated the convenience of walk‑ins and being seen quickly.
💬Common Feedback & Suggestions
A recurring concern is the male vet’s bedside manner, described by multiple reviewers as rude, condescending, rushed and poor at explaining medications or involving owners in decisions. A few reported minimal examinations or handling issues with reactive or large dogs, and some found the euthanasia process distressing (including not being able to stay), suggesting clearer communication and options would help. There were occasional pricing grievances such as quote discrepancies and one report of a wrong treatment that delayed recovery. Walk‑ins can mean waits, and a few noted being turned away (e.g., not taking new clients or due to a mask policy at the time).
🏥Clinic Specialties
- Soft‑tissue surgery and skin cancer removal
- Desexing surgery and post‑operative care
- Dentistry and dental extractions
- Emergency and trauma care (e.g., hit‑by‑car cat)
- Palliative and end‑of‑life care
- Pain assessment and medical diagnostics
🏷️Keywords
#compassionateCare#knowledgeableVets#friendlyStaff#clearCommunication#reasonablePricing#walkInClinic#surgeryExpertise#endOfLifeSupport#longTermClients#pricingTransparency#quickVisits#waitTimes#rudeStaffConcerns#reactiveDogHandling#turnedAwayNewClients#misdiagnosisConcern
Overall Ratings
🐾Tips for Pet Owners
- If you prefer a gentle, highly communicative approach, request an appointment with Dr Louise when booking or on arrival.
- Clarify quotes and ask for an itemised estimate before treatment to avoid surprises, and confirm medication names and purposes during consults.
- Walk‑ins are accepted and often fast, but at busy times you may wait; consider attending on weekday mornings for quicker service.
- For reactive or large dogs, call ahead to discuss handling options (e.g., quieter areas or staff assistance) to reduce stress.
- If facing end‑of‑life decisions, discuss your wishes (including staying with your pet) and the procedure steps in advance for a smoother experience.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜11:30 | |||||||
| 09:00〜12:30 | |||||||
| 12:30〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
East St Albans Veterinary Clinic is at 73 Arthur St, Saint Albans VIC 3021 in Melbourne. As there isn’t a train or light‑rail station within easy walking distance, the simplest way to visit is to drive; street parking is typically available on Arthur St and nearby streets (check local signage). If you’re using public transport, use Google Maps to find the nearest bus route and stop for the clinic.
East St Albans Veterinary Clinic is open Monday to Friday 9:00–11:30am and 12:30–5:00pm, and Saturday 9:00am–12:30pm. It is closed on Sundays.
You can contact East St Albans Veterinary Clinic on (03) 9367 8403. You can also visit in person during opening hours at 73 Arthur St, Saint Albans VIC 3021; a website isn’t listed in the available information.
You can book by calling the clinic, or visit as a walk‑in during opening hours. Walk‑ins are often seen quickly but you may wait at busy times; if you prefer a specific vet (e.g., Dr Louise), request this when booking or on arrival. If you’re a new client or have a reactive/large dog, call ahead to discuss availability and handling options.
Consultation fees vary as veterinary pricing isn’t government‑regulated in Australia and Medicare doesn’t cover pets. For the current consult fee, call the clinic directly and ask for an itemised written estimate for any procedures or diagnostics. If you need after‑hours emergency care, be aware that fees are typically higher. If you have pet insurance, ask about claims processing, and note that some clinics offer payment‑plan options (e.g., VetPay, Afterpay, GapOnly)—it’s best to enquire about what’s available.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
The clinic manages emergency and trauma cases during its normal opening hours. After‑hours availability isn’t listed, so call to check arrangements; for urgent after‑hours situations, search for a 24/7 emergency veterinary hospital in Melbourne and phone ahead before travelling.
Yes—street parking is typically available near the clinic in Saint Albans. Check local parking signs and allow a little extra time during busy periods.
Noted services include soft‑tissue surgery (including skin cancer removal), desexing and post‑operative care, dentistry and dental extractions, emergency and trauma care, palliative and end‑of‑life care, and pain assessment with medical diagnostics.
East St Albans Veterinary Clinic is well reviewed, with a 4.5/5 rating from 227 reviews. Owners frequently praise the caring, knowledgeable team—especially Dr Louise—for gentle handling, clear explanations, and good surgical outcomes, with many noting reasonable, transparent pricing and quick walk‑in visits. Common feedback includes concerns about one male vet’s bedside manner, occasional handling challenges with reactive or large dogs, distressing euthanasia experiences due to communication or options, some wait times with walk‑ins, and a few reports of quote discrepancies or being turned away when the clinic was not taking new clients.
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Have you ever been seen here successfully without a reservation?
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Last updated: 10 July 2026