227 reviews
73 arthur st saint albans vic 3021
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the vets for being caring, gentle and thorough, taking time to explain conditions and treatment options clearly. Many cited strong clinical outcomes, including successful emergency care, surgeries and follow-up, with several noting the team went above and beyond (after-hours check-ins, detailed updates). People also valued the ability to be seen on Sundays and public holidays and felt prices were generally reasonable for the care provided.
💬Common Feedback & Suggestions
Common concerns were long waits even with appointments, occasional booking or stock mix-ups and difficulty getting through on the phone. A number of reviewers felt front-desk communication could be more respectful and transparent, with a few upset by payment timing or unexpected charges (e.g., injections or follow-ups not clearly consented to). There were a small but notable number of reports of misdiagnosis or clinical errors, including one case of sex misidentification and a foreign body initially missed, alongside one-off cleanliness complaints. Overall sentiment is positive, but consistency in communication, scheduling and medical diligence were the main areas flagged for improvement.
🏥Clinic Specialties
- Emergency and after-hours care (Sundays and public holidays)
- Soft tissue and abdominal surgery (foreign body removal, splenectomy, mass removal)
- Orthopaedic surgery and fracture repair (including cruciate ligament repair)
- Dentistry and dental cleaning
- Avian and small exotic procedures (e.g., quail growth removal)
- Dermatology and allergy management (itch-therapy injections)
🏷️Keywords
#compassionateCare#thoroughExplanations#gentleHandling#surgicalExpertise#emergencyAvailability#weekendHours#reasonablePricing#followUpCalls#longWaits#bookingIssues#phoneResponseDelays#rudeReception#cleanlinessConcerns#misdiagnosisReports#paymentTimingConcerns#euthanasiaSupport
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and allow extra time on the day as multiple reviewers reported long waits, even with appointments.
- Call to confirm your appointment details and any needed stock (e.g., vaccines or medications) before arriving, especially on busy days.
- Ask for an itemised quote and give explicit consent before any injections, procedures or follow-up visits to avoid surprise charges.
- If attending for end-of-life care, discuss payment timing and the process in advance to ensure a more comfortable experience.
- For urgent issues on weekends or public holidays, ring first—this clinic is often open and can fit in same-day cases when capacity allows.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜20:00 | |||||||
| 09:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
St Albans Veterinary Clinic is at 263 Main Rd West, Saint Albans VIC 3021, in Melbourne’s western suburbs. There isn’t a train/light-rail station within an easy walk, so driving is usually simplest. Street parking is typically available nearby (check local signage). If you’re using public transport, check Google Maps for the nearest bus routes and stops.
They’re open Monday to Friday 8:00 am–8:00 pm and Saturday–Sunday 9:00 am–5:00 pm. Public-holiday hours can differ, so call ahead to confirm before you travel.
You can contact St Albans Veterinary Clinic on (03) 9364 3777. For general information, visit https://www.stalbansvet.com/.
Book by calling the clinic, and you can check their website for current booking options and updates. Because waits can be long even with appointments, book ahead, confirm your appointment details (and any required medications or vaccines) before arriving, and allow extra time on the day.
Veterinary fees in Australia aren’t government-regulated and vary by clinic, and Medicare doesn’t cover pets. For the most accurate current consultation fee, call the clinic for a quote. If a procedure is recommended, ask for an itemised written estimate before giving consent. As they offer weekend/public-holiday and after-hours care, be aware that after-hours fees are typically higher. If you have pet insurance or plan to use a payment option, check your coverage and payment choices in advance.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some may support pet-insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
Yes — they provide emergency and after-hours care and are often open on Sundays and some public holidays; ring first to confirm current availability and wait times, as urgent same-day cases are handled when capacity allows.
Yes — street parking is typically available near the clinic; check local signage and allow a few extra minutes at busy times. No dedicated paid car park was identified nearby.
Their noted services include emergency/after-hours care; soft-tissue and abdominal surgery (e.g., foreign body removal, splenectomy, mass removal); orthopaedic surgery and fracture repair (including cruciate ligament repair); dentistry and dental cleaning; avian and small exotic procedures (e.g., quail growth removal); and dermatology and allergy management (itch-therapy injections).
Pet owners rate St Albans Veterinary Clinic 4.3 out of 5 (815 reviews). Reviewers praise caring, gentle vets, thorough explanations, strong surgical outcomes with good follow-up, and weekend/public-holiday availability at generally reasonable prices. Common concerns include long waits, occasional booking or stock mix-ups, difficulty getting through on the phone, some issues with communication or unexpected charges, and a few reports of clinical or cleanliness problems.
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Last updated: 10 July 2026