753 reviews
271 bell st preston vic 3072
#compassionateCare#thoroughExams#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ skill and empathy, noting thorough exams, clear explanations and well-thought-out treatment plans. Many cited excellent outcomes—from life-improving second opinions and successful surgeries to careful chronic skin management—and gentle handling of anxious pets and cats. Receptionists and nurses were described as warm, supportive and proactive, with several reports of same‑day help for unwell animals. A number of reviewers also appreciated transparent option discussions, first‑visit discounts and membership plans that helped manage costs.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but a minority flagged long waits or delays and, for some, tighter appointment availability. A handful of reviewers reported billing surprises or quotes that rose, and felt cost communication or promised follow‑up calls could be better. One person disliked pets being taken to a back room without owners present, and another mentioned an abrupt staff interaction. There was also a note wishing for public‑access toilets.
🏥Clinic Specialties
- Dentistry and dental extractions
- Soft‑tissue surgery and surgical care
- Dermatology and allergy management
- Avian and small mammal medicine
- End‑of‑life and palliative care
- Behaviour‑ and anxiety‑aware handling
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExplanations#clearCommunication#gentleHandling#anxiousPetsHandled#sameDayAppointments#longWaits#costTransparency#pricingConcerns#loyaltyAndTrust#followUpCare#secondOpinions#ampleParking#bereavementSupport#paymentPlans
Overall Ratings
🐾Tips for Pet Owners
- Book ahead if you want a specific vet, as popular clinicians can book out.
- Discuss options and request an itemised estimate upfront, and confirm any discounts or plans to avoid bill surprises.
- Consider their membership/CompleteCare plans and first‑visit discounts to help manage costs.
- If your pet is unwell, call ahead—reviews note they may fit you in the same day or invite you to wait.
- Allow extra time during busy periods as some reviewers reported delays; on‑site parking is available.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 | |||||||
| 09:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Our Vet is in Preston VIC 3072. As there isn’t a train, metro or light-rail station within easy walking distance, the simplest way to visit is to drive. Street parking is typically available nearby—check local signage for time limits. If you’re using public transport, use Google Maps to find the nearest bus route and stop, then walk from there. For the precise location, see the Preston clinic page on their website.
They’re open Monday to Friday 9:00am–6:00pm and Saturday 9:00am–5:00pm; closed on Sundays. Hours may vary on public holidays—call ahead to confirm before you travel.
You can contact Our Vet on (03) 9466 0755. You can also visit the Preston clinic page for details: https://www.ourvet.com.au/pages/clinics/preston?utm_source=googlemybusiness&utm_medium=organic
To book an appointment, call the clinic to organise a time. You can also check their Preston clinic webpage for the latest booking options and availability, and let them know if your pet is unwell as they may be able to fit you in sooner.
Consultation fees aren’t government-regulated in Australia and vary between clinics and appointment type. There’s no government-published fee schedule and Medicare doesn’t cover pets, so for a current quote please call the clinic; if a procedure is advised, ask for an itemised written estimate. If you have pet insurance, check what’s covered, and be aware some clinics offer payment-plan options—ask the team what may be available.
Most Australian vets accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay). Some also support pet-insurance gap claims or offer payment plans; call ahead to confirm what this clinic currently accepts.
Street parking is usually available near the clinic in Preston. No nearby paid car park was identified, so plan for street parking and check signage for any limits or fees.
Our Vet offers dentistry and dental extractions, soft-tissue surgery, dermatology and allergy management, avian and small-mammal medicine, end-of-life and palliative care, and behaviour- and anxiety-aware handling. If your pet needs a specific service, call to confirm availability and any referral requirements.
Yes—according to their services, they see birds and small mammals. Call ahead to confirm your species and what care is available.
Pet owners rate Our Vet 4.7/5.0 from 155 reviews and praise skilled, empathetic vets and gentle handling of anxious pets and cats. Reviewers mention thorough exams, clear explanations, thoughtful treatment plans, successful surgeries and same-day help when unwell, plus transparent option discussions and discounts/membership plans that helped with costs. A minority noted longer waits at busy times, tighter appointment availability and occasional billing surprises or missed follow-ups, with one wishing for public-access toilets.
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Other veterinary clinics near Preston
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Last updated: 10 July 2026