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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being deeply compassionate, calm and thorough, taking time to explain diagnoses and options clearly. Many mentioned successful outcomes from complex surgeries and emergencies, attentive follow‑ups, and thoughtful advice that avoided unnecessary tests. People also appreciated the clinic’s ability to fit them in at short notice, late and weekend availability, and the supportive manner shown during difficult end‑of‑life care. The team’s genuine love of animals and steady communication gave clients strong confidence in their pets’ care.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a few themes came up for improvement. Several owners felt costs were higher than expected, citing weekend surcharges and unanticipated add‑ons, and asked for clearer up‑front pricing. A handful reported communication lapses (delays or rushed consults, phone/records issues) and difficulty securing urgent appointments within 48 hours. There were isolated clinical concerns, including perceived misdiagnoses or medication errors, and one detailed complaint about aftercare and preparation during euthanasia.
🏥Clinic Specialties
- Dentistry and dental extractions
- Orthopaedic surgery (cruciate repairs, FHO)
- Soft‑tissue and foreign‑body surgeries
- Emergency and after‑hours care
- End‑of‑life and palliative support
- On‑site X‑rays and diagnostics
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask for a detailed estimate before treatment, including any weekend surcharges and potential lab or diagnostic add‑ons, to avoid bill surprises.
- If your pet is anxious, request to wait in the car or a quieter spot and ask staff to call you in when it’s your turn.
- For urgent but non‑emergency issues, book as early as possible—same‑ or next‑day slots can fill quickly.
- Discuss the necessity and alternatives for tests or imaging; vets here are receptive to practical, stepwise plans.
- If arranging euthanasia, ask in advance about aftercare, body preparation and keepsakes (e.g., paw prints) so expectations are clear.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜19:30 | |||||||
| 09:00〜17:00 | |||||||
| 10:00〜13:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Preston Veterinary Clinic and Hospital is at 271 Bell St, Preston VIC 3072. It’s easiest to drive as there isn’t a train, metro or light‑rail station within easy walking distance; check Google Maps for the nearest bus route. Street parking is usually available on Bell St and nearby streets—always check local signage.
They’re open Mon–Fri 8:30 am–7:30 pm, Sat 9:00 am–5:00 pm, and Sun 10:00 am–1:00 pm. Hours may change on public holidays, so call ahead to confirm.
You can call (03) 9484 1908 or visit http://www.prestonvet.com.au/ for more information.
To book, call the clinic during opening hours. You can also check the clinic’s website for current appointment options; for urgent but non‑emergency issues, try to book early as same‑ or next‑day slots can fill quickly.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. Call the clinic for a current quote, and ask for an itemised written estimate for any procedure or surgery; if you’re attending after hours, note that fees are typically higher. Consider whether pet insurance or general payment‑plan options could help with costs.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans; call ahead to confirm what’s available at this clinic.
Yes, emergency and after‑hours care is listed among their services. Call ahead to let the team know you’re on your way and be aware that after‑hours surcharges usually apply.
Yes—street parking is typically available on Bell St and surrounding streets. Check parking signs and allow a little extra time during busy periods.
They offer dentistry and dental extractions; orthopaedic surgery (including cruciate repairs and FHO); soft‑tissue and foreign‑body surgeries; on‑site X‑rays and diagnostics; emergency/after‑hours care; and end‑of‑life and palliative support.
The clinic is highly rated at 4.7/5 from 753 reviews. Owners praise compassionate, thorough vets and nurses, clear communication, successful outcomes (including complex surgeries and emergencies), and supportive end‑of‑life care, with good follow‑up and late/weekend availability. Some feedback mentions higher‑than‑expected costs (including weekend surcharges) and asks for clearer up‑front estimates, plus occasional communication lapses and appointment access challenges during busy times.
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