394 reviews
#compassionateCare#clearCommunication#gentleWithNervousPets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness, empathy and professionalism, noting vets who are thorough, knowledgeable and explain things clearly. Many highlighted smooth, on‑time visits with easy online bookings, good parking, and efficient help with admin like vaccine certificates and insurance. Several long‑term clients (years to decades) spoke to dependable care across dogs, cats and birds, with thoughtful touches like sympathy cards after pet loss. Quick, effective treatment and same‑day help were also mentioned.
💬Common Feedback & Suggestions
Critical feedback was rare, but a few raised cost concerns, with one calling it the most expensive they’d used and another unhappy about being referred to the 24/7 partner near closing time and then paying an emergency fee. Aside from pricing and an after‑hours referral complaint, reviews were overwhelmingly positive. Cleanliness wasn’t specifically mentioned, but the overall tone suggests clients are happy with the facilities.
🏥Clinic Specialties
- Telehealth consultations for ongoing issues
- Wildlife care and humane euthanasia
- Minor surgical procedures for nail injuries
- End‑of‑life care and bereavement support
- Avian and small‑pet care (e.g., budgerigar)
- Puppy health checks and preventative advice
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExams#knowledgeableVets#efficientService#onTimeAppointments#easyOnlineBooking#convenientParking#convenientLocation#telehealthOption#reasonablePricing#pricingConcerns#afterHoursHelp#emergencyReferral#longTermLoyalty#bereavementSupport
Overall Ratings
🐾Tips for Pet Owners
- Book online early and aim to arrive on time, as appointments often run to schedule.
- If it’s close to closing or after hours, call first—non‑urgent cases may be referred to a 24/7 partner and could attract higher emergency fees.
- Ask about telehealth for follow‑ups or ongoing issues to save your pet a trip.
- Use the on‑site parking; reviewers found access easy, including for seniors and larger pets.
- For injured wildlife, phone ahead and bring the animal in promptly—the team can assist with humane care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜15:00 | |||||||
| 09:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
St Helena Veterinary Centre is in Greensborough at 2 Maxine Dr, St Helena VIC 3088. As there’s no nearby train/light-rail station within walking distance, driving is usually easiest. Reviewers note on‑site parking, and there’s also local street parking—check signage. If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
They’re open Mon–Fri 9:00 am–7:00 pm and Sat 9:00 am–3:00 pm; closed Sundays. Hours may vary on public holidays—call ahead to confirm.
Call (03) 9435 1004 or visit http://sthelenavet.com.au/ for information and updates.
You can book online via http://sthelenavet.com.au/ or call the clinic to arrange a time. For ongoing issues or follow‑ups, ask about telehealth to save your pet a trip. Appointments often run on time, so try to arrive promptly.
Veterinary fees in Australia aren’t regulated and vary by clinic, so call the clinic for a current quote. For any procedure, ask for an itemised written estimate in advance. If you’re referred after hours to an emergency centre, be aware after‑hours fees are typically higher. Pet insurance and payment‑plan options exist in general; check your policy and ask the clinic what they can support.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans—call ahead to confirm what’s available at this clinic.
They operate during the listed hours and may refer you to a 24/7 emergency partner if it’s close to closing time or after hours. For urgent cases during open hours, call first for advice; note that after‑hours emergency centres generally charge higher fees.
Pet owners rate it 4.8/5.0 from 67 reviews, praising kind, empathetic and professional vets who explain clearly. Feedback highlights on‑time visits, easy online bookings, convenient parking, help with admin (vaccine certificates/insurance), and long‑term dependable care for dogs, cats and birds, including thoughtful bereavement support. A few reviews mention pricing concerns and one noted frustration about being referred to a 24/7 partner near closing time.
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Other veterinary clinics near Greensborough
67 reviews
greensborough vic 3088
#compassionateCare#thoroughExams#knowledgeableVets+13
Source: Google Maps
Last updated: 10 July 2026