348 reviews
118 princes hwy dandenong vic 3175
#compassionateCare#friendlyStaff#clearCommunication+12
Veterinary Referral Hospital Dandenong
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the hospital’s compassionate, highly skilled teams during emergencies and complex cases. Many report life‑saving outcomes, clear explanations and frequent updates, especially from the neurology, surgery and ICU teams, with several dogs recovering well after IVDD surgery and other major procedures. People also valued being able to visit hospitalised pets and the considerate end‑of‑life care, including paw‑print keepsakes and sensitive support. Communication from vets and nurses was frequently described as thorough, kind and reassuring.
💬Common Feedback & Suggestions
While the majority of reviews are positive, recurring concerns focus on high costs, upfront deposits and perceived over‑servicing or lack of price transparency. Several owners mentioned long waits and triage frustrations, difficulty getting call‑backs or appointments, and a few issues with cancelled or unavailable imaging (e.g., MRI) and after‑hours limitations. A minority reported misdiagnoses or delayed/insufficient treatment, and a few cited brusque or unhelpful interactions. Facilities were generally praised, with only isolated comfort complaints (e.g., a very cold waiting area).
🏥Clinic Specialties
- Neurology and IVDD surgery
- Advanced imaging (MRI and CT)
- Emergency and critical care (ICU and transfusions)
- Soft‑tissue and orthopaedic surgery
- Internal medicine (pancreatitis, kidney and urinary)
- End‑of‑life and palliative care
🏷️Keywords
#lifeSavingCare#compassionateCare#skilledNeurologyTeam#clearCommunication#frequentUpdates#thoroughExplanations#emergencyAndICU#endOfLifeSupport#allowedVisits#cleanFacilities#longWaits#bookingAndCallBackIssues#highCosts#priceTransparencyIssues#misdiagnosisConcerns#followUpCalls
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and clarify what’s essential versus optional before consenting, as pricing and add‑ons were a common concern.
- Expect triage‑based waits at busy times; call ahead to flag urgent symptoms and bring something warm in case the waiting room is cool.
- If you need advanced imaging (e.g., MRI/CT), confirm availability on the day and reconfirm appointments to avoid last‑minute cancellations.
- Request written discharge notes and regular phone updates; owners found these very helpful for home care and peace of mind.
- If your pet is admitted, ask about visiting hours—many reviewers appreciated being able to see and walk their pets during hospital stays.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Veterinary Referral Hospital Dandenong is at 151–159 Princes Hwy, Hallam VIC 3803, serving the Dandenong area. There isn’t a train/metro/light-rail station within easy walking distance, so driving is recommended or check Google Maps for the nearest bus route. Street parking is typically available nearby—please check local signage before you park.
Opening hours aren’t listed here, so please call ahead to confirm current hours, particularly for after-hours emergencies or specialist appointments.
Call 1300 385 874 or visit the website: https://www.emergencyvet.com.au/our-network/vrh-dandenong.html/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=vrh_dandenong
For emergencies, please call the hospital before you arrive; for specialist care, your regular vet may provide a referral and you can use the hospital’s website or call to arrange a consult.
Veterinary fees in Australia aren’t regulated and vary by clinic and the complexity of care, so the best way to know is to call the hospital for a current quote. Ask for an itemised written estimate for any procedures or hospitalisation so you understand what’s essential versus optional. If you attend after hours, be aware that emergency and after-hours fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer gap claims or payment-plan options (e.g., VetPay, Afterpay, GapOnly)—ask what’s available and how claims are handled.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims or payment plans. Please call ahead to confirm what’s accepted at this hospital before your visit.
Yes—emergency and critical care (including ICU and transfusions) are part of the hospital’s services, and urgent cases are triaged on arrival; call first to check current capacity and expected wait times.
Yes—no paid car park was identified nearby, but street parking is typically available around the hospital; allow extra time at busy periods and always check the parking signs.
The hospital provides specialist and advanced services including neurology (IVDD surgery), advanced imaging (MRI and CT), emergency and critical care (ICU and transfusions), soft‑tissue and orthopaedic surgery, internal medicine (e.g., pancreatitis, kidney and urinary issues), and end‑of‑life and palliative care.
Pet owners rate the hospital 4.2/5 based on 419 reviews. Many praise compassionate, highly skilled teams—especially neurology, surgery and ICU—for clear explanations, frequent updates and life‑saving care, as well as considerate end‑of‑life support. Common concerns include high costs, upfront deposits and price transparency, occasional long waits and call‑back delays, and some reports of imaging availability issues after hours.
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348 reviews
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Last updated: 10 July 2026