216 reviews
8 chapel rd keysborough vic 3173
#compassionateCare#endOfLifeSupport#thoroughDiagnostics+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s friendly, patient phone support and clear communication, with many noting problems were solved in minutes. Reviewers highlighted how easy it was to update microchip details, merge duplicate profiles, transfer ownership and receive certificates, and several celebrated fast reunions with lost pets. Many comments mention compassionate handling during stressful situations like bereavement or missing animals, and the overall peace of mind the service provides.
💬Common Feedback & Suggestions
Most feedback is positive, though a minority reported frustrations. Common concerns include website usability (difficulty logging in or updating records), occasional unanswered phones or inconsistent after‑hours responsiveness, and administrative errors such as incorrect records or lost paperwork. Several reviewers were unhappy about transfer fees, non‑refundable charges and being asked to pay to correct perceived registry mistakes, and a few mentioned curt or rude interactions. Overall sentiment skews strongly favourable, especially in recent reviews, but owners would like smoother online processes, consistent follow‑through and clearer fee policies.
🏥Clinic Specialties
- Pet microchip registration and transfers
- Lost pet reunification and missing‑pet listings
- Account updates and certificate issuance
- Phone support for found or missing pets
- Support with rescue and breeder ownership changes
🏷️Keywords
#friendlyStaff#compassionateCare#clearCommunication#helpfulPhoneSupport#quickResolution#easyUpdates#lostPetReunions#patientGuidance#efficientProcesses#websiteIssues#pricingConcerns#dataAccuracyProblems#afterHoursIssues#nonRefundableFees#loyalCustomers#administrativeSupport
Overall Ratings
🐾Tips for Pet Owners
- Have your pet’s microchip number and any prior paperwork handy when you call; it speeds up transfers and updates.
- If the website feels tricky, ring during business hours—staff often resolve issues on the spot and can guide you through forms.
- Double‑check chip numbers and contact details before submitting a transfer to avoid rejections and extra fees.
- Keep proof of ownership, desexing and previous records (especially for rescues or interstate moves) to smooth verification.
- For missing or found pets, update the pet’s status and also contact local vets/shelters and post on social media in case after‑hours responses vary.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Unnamed veterinary record - VIC 3131 is in Keysborough (Melbourne) at 414 springvale rd vic, VIC 3173. There isn’t a train/metro/light‑rail station within easy walking distance, so driving is usually easiest; street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stop.
They’re open Monday to Friday, 8:30 am to 5:00 pm, with no weekend hours listed. If you’re planning a visit around public holidays, call ahead to confirm hours.
You can call (03) 9706 3187 during business hours or visit https://www.car.com.au/ for more information.
Call during business hours to arrange an appointment or to get help with your request; you can also visit their website to see available contact options. For microchip updates or transfers, have your pet’s microchip number and any prior paperwork handy to speed things up.
Veterinary fees in Australia aren’t regulated by a government fee schedule, and Medicare doesn’t apply to pets, so prices vary by clinic and service. Call the clinic for a current quote and ask for an itemised written estimate for any procedures. If you have pet insurance, check what it covers, and note that some clinics offer payment‑plan or gap‑claim options—ask what’s available when you call.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
No dedicated after‑hours service is listed; their published hours are Monday to Friday, 8:30 am to 5:00 pm. Reviews note after‑hours responsiveness can vary, so for urgent issues outside these times, contact a 24/7 emergency vet and follow up with this clinic during business hours.
They focus on pet microchip registration and transfers, lost‑pet reunification and missing‑pet listings, account updates and certificate issuance, phone support for found or missing pets, and support with rescue and breeder ownership changes.
Pet owners rate it 4.4 out of 5 (211 reviews), praising friendly, patient phone support, clear communication, quick problem resolution, easy microchip updates and transfers, and successful lost‑pet reunions. Some report website usability issues, occasional unanswered phones or inconsistent after‑hours responses, admin errors, and concerns about transfer or correction fees, but overall sentiment is strongly favourable.
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Other veterinary clinics near Keysborough
216 reviews
4 8 chapel rd vic
#compassionateCare#friendlyStaff#clearCommunication+12
Source: Google Maps
Last updated: 10 July 2026