4.4
122 reviews
357 359 belgrave hallam rd 3804 vic
#compassionateCare#friendlyStaff#clearCommunication+13
Greencross Vets Narre Warren
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who take time to explain things clearly and handle nervous pets gently. Many reported strong clinical outcomes, from quick fixes (like removing a lodged stick) and smooth desexing to lifesaving emergency surgery and effective management of issues such as Giardia and hypothyroidism. Same-day appointments were often accommodated, and several reviewers felt the Healthy Pets Plus membership offered good value with useful inclusions.
💬Common Feedback & Suggestions
While most feedback was positive, a minority reported concerns about being turned away when the clinic was fully booked, including urgent cases being redirected elsewhere. A few owners felt pressured toward costly procedures or experienced price discrepancies, and there were isolated reports of questionable clinical judgement (e.g., limited options discussed for advanced kidney disease, misdiagnosis without tests) and one consent concern during a sampling. Some noted inconsistent experiences between vets, a rude front-desk interaction, and occasional lapses in follow-up (e.g., delayed medication call-back). The waiting area was also described as small for cat-dog separation.
🏥Clinic Specialties
- Soft tissue and emergency surgery
- Dental procedures and dental care
- Senior pet and end-of-life care
- Internal medicine for GI and endocrine issues
- Anxiety-sensitive handling and behaviour advice
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#anxietySensitiveHandling#emergencyCare#surgerySuccess#euthanasiaSupport#valueMembership#reasonablePrices#upsellingConcerns#priceQuoteMismatch#bookingDifficulties#turnedAwayWhenBookedOut#rudeReceptionist#inconsistentQuality
Overall Ratings
🐾Tips for Pet Owners
- Book ahead, especially for urgent problems, as the clinic can be fully booked at times; have a nearby emergency option in mind just in case.
- Ask for an itemised estimate before procedures and confirm any discounts or memberships to avoid price surprises.
- Give explicit consent (or limits) before tests or sampling, and ask the vet to explain why they’re needed.
- For complex or ongoing conditions, consider discussing referral to a specialist alongside the clinic’s general care.
- If bringing a cat, arrive a little early and plan for the smaller waiting area where there may be dogs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:00 | |||||||
| 08:30〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Narre Warren is at Belgrave Hallam Rd, Narre Warren North VIC 3804. There isn’t a train, metro or light-rail station within easy walking distance, so driving is usually best; street parking is typically available nearby (check local signage). If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
They’re open Monday to Friday 8:30am–7:00pm and Saturday 8:30am–5:00pm, and closed on Sunday.
You can call the clinic on (03) 9709 8222 or visit their website for more information: https://www.greencrossvets.com.au/vets/narre-warren/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=narre_warren
You can book online via their website or call the clinic to arrange a time. Same-day appointments are sometimes available, but they can book out—please book ahead for urgent problems.
Veterinary fees in Australia aren’t regulated and vary by clinic, pet, and the level of care needed, and Medicare does not cover pets. For an accurate, current quote, call the clinic and ask for an itemised written estimate for any procedure. If you need emergency or after-hours care, be aware fees are typically higher. Pet insurance and some payment-plan options are available in Australia generally; check your cover and discuss options with the clinic.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also process pet-insurance gap claims or offer payment plans. Call ahead to confirm what this clinic accepts on the day.
The clinic manages urgent cases during opening hours and reviewers mention successful emergency surgeries. There’s no information provided about after-hours availability, so call ahead; if the clinic is closed, head to a 24/7 emergency veterinary hospital and take any medical records if you have them.
Based on the clinic summary, services include soft tissue and emergency surgery, dental procedures and dental care, senior pet and end-of-life care, internal medicine for gastrointestinal and endocrine issues, and anxiety-sensitive handling with behaviour advice.
They’re well rated at 4.4 out of 5 from 248 reviews, with praise for a friendly, compassionate team, clear communication, gentle handling of nervous pets, and strong clinical outcomes. Some reviewers noted booking difficulties when the clinic is full, occasional pricing concerns, and inconsistent experiences between vets.
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Last updated: 10 July 2026