4.4
122 reviews
narre warren vic 3805
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s swift triage and thorough emergency care, with many pets seen immediately at all hours and several lives saved after surgery or hospitalisation. Vets were frequently described as compassionate, clear and reassuring, providing transparent treatment plans, regular updates and even follow‑up messages. Many felt fees were reasonable for after‑hours care, and several noted a comfortable, well‑equipped facility. End‑of‑life support was repeatedly highlighted as kind, respectful and unhurried.
💬Common Feedback & Suggestions
A recurring concern was front‑of‑house manner, with multiple reports of brusque or rude reception and some nurses lacking empathy during stressful moments. A minority of reviewers alleged misdiagnoses or minimal assessment, and a few felt pressured toward expensive tests, surgery or overnight stays. Wait times varied and a small number were turned away or told to call first, while one or two mentioned a stressful waiting environment and an isolated cleanliness concern. Overall sentiment is strongly positive, but these service and communication inconsistencies were noted.
🏥Clinic Specialties
- Emergency and critical care
- Soft tissue and orthopaedic surgery
- Toxicology and poison management
- Trauma and wound care
- End-of-life and euthanasia support
- Hospitalisation and intensive monitoring
🏷️Keywords
#compassionateCare#fastTriage#clearCommunication#thoroughExplanations#emotionalSupport#followUpTexts#transparentPricing#reasonableFees#variableWaitTimes#rudeReception#abruptStaff#misdiagnosisConcerns#pressureToUpsell#spaciousWaitingArea#endOfLifeCare#twentyFourSevenAccess
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to describe symptoms and confirm capacity or expected wait, as triage and acceptance can vary during busy periods.
- Ask for a written estimate and discuss alternatives up front to understand costs, especially for tests, surgery or overnight care.
- Share a clear timeline of events (e.g., toxin ingestion, injuries, recent behaviour changes) to aid rapid diagnosis.
- If your pet is anxious or reactive, let staff know early and discuss sedation or handling preferences to minimise stress.
- Bring essentials for a possible wait (charger, water); the clinic provides amenities and can update you during hospitalisation.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Casey Pet Emergency is at 405 Princes Hwy, Narre Warren VIC 3805. It’s easiest to drive as there isn’t a train or light‑rail station within a short walk; use Google Maps to find the nearest bus route. Street parking is usually available on nearby streets—check local signage before you leave the car.
Casey Pet Emergency is open 24 hours a day, 7 days a week for emergencies.
Call (03) 8790 1625 or visit https://caseypetemergency.com.au/ for location details and updates.
For emergencies, you can come straight in, but if it’s safe please call ahead to describe symptoms and confirm capacity or the expected wait. Pets are triaged on arrival so the most urgent cases are seen first.
Consultation fees vary because veterinary pricing in Australia isn’t regulated and Medicare doesn’t cover pets. Call the clinic for a current quote, and ask for an itemised written estimate for any tests, procedures, surgery or hospitalisation. After‑hours and emergency visits typically attract higher fees. If you have pet insurance or prefer payment options (for example, gap claims or instalment plans), ask what’s available and how claims are processed.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Yes—this is a dedicated emergency and critical‑care hospital operating 24/7. You may be asked to call first during busy periods, and triage determines the order in which pets are seen.
Yes—street parking is typically available near the clinic. Allow a few extra minutes to find a spot and check street signs; no nearby paid car park was identified.
Casey Pet Emergency focuses on emergency and critical care with on‑site hospitalisation and monitoring, including:
- Emergency and critical care
- Soft tissue and orthopaedic surgery
- Toxicology and poison management
- Trauma and wound care
- End‑of‑life and euthanasia support
- Hospitalisation and intensive monitoring
Pet owners rate Casey Pet Emergency 4.0/5.0 (303 reviews), often praising swift triage, compassionate vets, clear communication and updates, and kind end‑of‑life support. Feedback also notes variable waits, occasional brusque reception, and concerns from a minority about misdiagnosis or pressure toward costlier options.
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Last updated: 10 July 2026