4.4
248 reviews
belgrave hallam rd narre warren north vic 3804
#compassionateCare#friendlyStaff#clearCommunication+13
Fountain Gate Veterinary Clinic
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who take time to explain things clearly and handle pets gently, including anxious and large dogs. Many reported good outcomes and careful follow‑up, from successful emergency surgeries to long‑term care, as well as standout puppy school experiences. Several reviewers highlighted years (even decades) of loyalty and said they highly recommend the clinic.
💬Common Feedback & Suggestions
While reviews are largely positive, a minority raised concerns about value for money and communication, citing instances of high or unexpected bills and a few rude or unhelpful phone interactions. There were occasional booking and access issues, including tight scheduling, appointment time mix‑ups, and delays or inability to be seen in urgent situations. A small number of owners reported poor outcomes or misdiagnosis, including one serious case later found to be a tumour, and one emergency where an owner felt triage was too slow.
🏥Clinic Specialties
- Puppy school and early training
- Radioactive iodine therapy for feline hyperthyroidism
- Rabbit desexing and small mammal care
- Emergency surgery and urgent care
- Dermatology and allergy management
- Compassionate end‑of‑life care
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#thoroughExplanations#puppySchool#emergencyCare#surgicalOutcomes#followUpCalls#anxiousPetsHandled#bigDogFriendly#reasonablePricing#pricingConcerns#appointmentIssues#longWaits#longTermClients#cleanClinic
Overall Ratings
🐾Tips for Pet Owners
- Arrive a little early and double‑check your booking time by phone, as a few reviewers mentioned strict scheduling and one text message mix‑up.
- For urgent problems, call ahead and describe the severity—reviewers say the team often finds a way to fit in emergencies.
- Ask for a clear treatment plan and cost estimate upfront to avoid bill surprises, especially for diagnostics or procedures.
- Let staff know if your pet is anxious or a large breed; reviewers found the team very understanding and calm in their handling.
- If your cat has hyperthyroidism, ask about their radioactive iodine option, which one owner reported led to a full recovery.
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Fountain Gate Veterinary Clinic is on Fountain Dr, Narre Warren VIC 3805, and the easiest way to get there is to drive, with street parking usually available nearby. There isn’t a train or light-rail station within easy walking distance in this outer suburb, so consider planning a bus route via Google Maps and allow extra time. Check local parking signs before you leave your car.
They’re open Monday to Friday, 9:00 am to 7:00 pm. Weekend and public holiday hours weren’t listed, so check the website or call ahead before visiting.
You can contact Fountain Gate Veterinary Clinic on (03) 9704 6463. You can also visit their website at https://narrevet.com.au/ for more information.
To book an appointment, call the clinic during opening hours. You can also visit their website for service information and any booking updates; arrive a little early and consider reconfirming your time, as some reviewers mentioned strict scheduling.
Consultation fees vary from clinic to clinic and case to case in Australia and aren’t government‑regulated, so call the clinic for a current quote. Medicare doesn’t cover pets. For any diagnostics or procedures, ask for an itemised written estimate. If after‑hours care is required, fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer gap claims or payment plans (e.g. GapOnly, VetPay, Afterpay)—ask what this clinic supports.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); call ahead to confirm what this clinic accepts. Some clinics also support pet‑insurance gap claims or payment plans—ask about options when you book.
They can manage urgent cases and emergency surgery during opening hours. After‑hours availability isn’t listed, so call ahead for advice or head to a 24/7 emergency hospital if needed.
Yes—street parking is typically available on and around Fountain Dr. Check local signage and allow extra time during busy periods.
Specialty services noted include puppy school and early training; radioactive iodine therapy for feline hyperthyroidism; rabbit desexing and small‑mammal care; emergency surgery and urgent care; dermatology and allergy management; and compassionate end‑of‑life care.
Pet owners rate the clinic 4.4 out of 5 (122 reviews), praising the friendly, compassionate team, clear explanations, gentle handling (including anxious and large dogs), good outcomes and follow‑up, and popular puppy school. A minority mentioned value‑for‑money concerns, occasional communication issues, booking mix‑ups, delays in urgent situations, and a few poor outcomes—so it’s wise to confirm costs and appointment details ahead of time.
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Last updated: 10 July 2026