76 reviews
Shop 8 & 9, 1 Manchester Rd, Carrara QLD 4211
#exoticSpecialists#avianExperts#reptileCare+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the fast triage and timely care, often being seen immediately or with only a short wait, even late at night and on public holidays. Reviews highlight compassionate, professional staff who explain diagnoses and options clearly, provide regular updates (including overnight calls, texts and even photos), and deliver strong outcomes in true emergencies. Many also appreciated clear cost discussions, reasonable fees for an emergency setting, and helpful follow‑up after visits. The 24/7 availability and calm handling of stressful situations were frequently mentioned.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few recurring concerns. A minority felt costs were high or deposits required at difficult hours, and a couple of reviewers were unhappy with cost communication or financial pressure. There were isolated comments about a long wait without updates and occasional front‑desk manner issues, plus a small number of reports of disappointing clinical outcomes. Overall sentiment remains very favourable, but clearer expectations around wait times and upfront fees would help.
🏥Clinic Specialties
- Emergency and critical care with overnight monitoring
- Toxicities and poisonings (chocolate, sultanas, cane toads, heatstroke)
- Foreign body ingestion and removal
- Trauma and orthopaedic emergencies (e.g. hip dislocation)
- Urinary emergencies in cats (e.g. FLUTD)
- End‑of‑life and euthanasia support
🏷️Keywords
#compassionateCare#promptTriage#clearExplanations#followUpUpdates#afterHoursCare#open24x7#friendlyStaff#minimalWaits#cleanClinic#costTransparency#reasonablePricing#paymentOptions#pricingConcerns#frontDeskIssues#overnightHospitalisation#lifeSavingOutcomes
Overall Ratings
🐾Tips for Pet Owners
- Call ahead before arriving so the team can prepare for your pet’s emergency and reduce delays.
- Discuss expected costs and ask about payment options or insurance processing upfront; deposits may be required for ongoing care.
- Arrive promptly and bring details of any toxin or object ingested (what, how much and when) to guide rapid treatment.
- Expect triage and variable waits during busy periods or public holidays, but you’ll be updated as your pet’s condition is assessed.
- Use the online registration/check‑in to streamline your first visit.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜08:00 | |||||||
| 18:00〜23:59 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Emergency Service - Carrara is at 104 Eastlake St, Carrara QLD 4211 on the Gold Coast. As there isn’t a train or light‑rail station within easy walking distance, driving is usually simplest; street parking is typically available nearby—please check local signage. If using public transport, use Google Maps to find the nearest bus route and walking directions.
AES Carrara is open 6:00 pm–8:00 am on weekdays and 24 hours on Saturdays and Sundays. Hours reflect its role as an after‑hours emergency hospital; check their website for any updates before you travel.
You can contact AES Carrara on (07) 5559 1599 or via their website: https://animalemergencyservice.com.au/aes_location/carrara/.
For emergencies you can come straight in, but if it’s safe please call ahead so the team can prepare. You can also complete the online registration/check‑in via their website to speed up your arrival.
Veterinary fees in Australia aren’t regulated and there’s no government‑published fee schedule, so consultation costs at AES Carrara vary; please call for a current quote. Medicare does not cover pets. For any procedure, ask for an itemised written estimate. After‑hours and emergency fees are typically higher. If you have pet insurance, ask about claims, and if you need budgeting help, enquire generally about payment‑plan options (e.g. VetPay, Afterpay, GapOnly), noting availability varies by clinic.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some can process pet‑insurance gap claims or offer payment plans; please call ahead to confirm what AES Carrara accepts.
Yes—AES Carrara provides dedicated after‑hours emergency and critical care, including overnight monitoring, with 24‑hour service on weekends. If possible, call ahead so the team can triage and prepare for your pet’s arrival.
Street parking is typically available near the clinic on Eastlake St; check local signage and time limits. No nearby paid car park was identified.
AES Carrara specialises in emergency and critical care with overnight monitoring, including toxicities/poisonings (chocolate, sultanas, cane toads, heatstroke), foreign body ingestion and removal, trauma and orthopaedic emergencies (e.g. hip dislocation), urinary emergencies in cats (FLUTD), and compassionate end‑of‑life and euthanasia support.
Pet owners rate AES Carrara 4.9/5 from 2,310 reviews, praising fast triage, clear explanations and updates, compassionate staff, clean facilities and strong outcomes, with occasional feedback about higher emergency costs, deposits and wait‑time communication.
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658 reviews
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Last updated: 30 June 2026